Assistant Manager, Branch

Y-12 Career • Maryville, TN

11d

About The Position

The Assistant Manager, Branch supports member service, branch operations, and employee development. This role builds relationships with members by understanding their needs and connecting them with appropriate financial solutions. It assists members with transactions, account services, consumer loans, and other everyday financial needs while helping create a branch culture that balances service, growth, and employee development.

The Assistant Manager supports and coaches branch employees through training, scheduling, feedback, and day-to-day team support. In partnership with the Branch Manager, the role helps advance branch goals, operations, compliance, and the overall member experience. It also builds relationships with local businesses and represents Y-12 in the community. The work varies from assisting members and addressing problems to supporting lending decisions, coaching employees, and developing community relationships.

Requirements

• Enjoy helping people and building relationships.
• Be someone others can count on.
• Be able to balance member service, lending, problem-solving, and supporting a team while keeping the member experience at the center.
• Be ready to take ownership, continue growing, and help others succeed.

Responsibilities

• Build relationships with members, understand their needs, and connect them with appropriate financial solutions.
• Assist members with transactions, account services, consumer loans, and other everyday financial needs.
• Help create a branch culture that balances service, growth, and employee development.
• Support and coach branch employees, including helping with training, scheduling, feedback, and day-to-day team needs.
• Partner with the Branch Manager to support branch goals, operations, compliance, and the overall member experience.
• Build relationships with local businesses and represent Y-12 in the community.
• Help members navigate financial decisions and solve problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed