ASSISTANT BRANCH MANAGER
About The Position
The Assistant Branch Manager manages the branch team’s day-to-day activities to help ensure team members meet established branch goals and service standards. The role supports and promotes Fox Communities Credit Union’s purpose, mission, vision, values, and Member Experience programs, while helping the branch operate within staffing guidelines. The Assistant Branch Manager supports hiring, onboarding, training, coaching, and development of branch team members; monitors branch goals, performance, operations, service, and staffing; and works with the Regional Branch Manager to address unsatisfactory results. The role helps maintain a high-quality member experience, ensures compliance with credit union policies and procedures, promotes sound business practices, and supports member relationships and product opportunities. The position also assists with team meetings, branch facility upkeep, consumer lending overflow, member transactions and account maintenance, and communication with the Regional Branch Manager. It represents the credit union in relationships with members and external organizations and uses Gallup Resources to improve team member engagement.
Requirements
- A two-year college degree, completion of a specialized course of study at a business or trade school, or relevant work experience.
- At least three years of leadership experience.
- Professional, well-developed interpersonal skills for supervising a team and serving credit union members.
- Ability to resolve conflict and solve problems successfully.
- Strong time management, prioritization, and multitasking skills to meet deadlines.
- Highly organized and detail oriented.
- Ability to communicate effectively verbally and in writing.
- Flexible availability, including rotating Saturdays.
Nice To Haves
- Financial institution experience is a plus.
Responsibilities
- Promote and uphold the Fox Purpose, Mission, Vision, and Values.
- Assist the Regional Branch Manager with hiring, onboarding, and training new branch team members.
- Support branch team growth and development by partnering with department leaders to provide daily performance coaching and growth and development coaching.
- Monitor branch goals and other performance and operational measures, and work with the Regional Branch Manager to correct unsatisfactory results.
- Oversee branch service and staffing levels, including MRO team members, to ensure adequate coverage and timely response to members while maintaining a high-quality member experience.
- Help organize and lead monthly team meetings covering improvement areas, procedure or service changes, new developments, and general information and updates.
- Monitor branch activities for compliance with credit union policies and procedures.
- Monitor key products and sales to promote profitable and sound business practices, high-quality member service, and appropriate product sales opportunities.
- Build member relationships by identifying needs and suggesting relevant products and services, and ensure the branch team maintains this standard.
- Coach team members on service, technical, and cross-sales skills.
- Ensure branch facilities are maintained and serviced appropriately.
- Obtain training and maintain current knowledge as a loan interviewer to assist with consumer lending overflow at the branch.
- Maintain communication with the Regional Branch Manager regarding branch team members, building maintenance, and members.
- Represent the credit union in relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups, as appropriate.
- Process member transactions and account maintenance confidentially, accurately, and effectively, including opening new accounts as branch needs require, and assist with member problem resolution.
- Use Gallup Resources to improve team member engagement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) with Roth and Traditional options and company contributions, including a match
- Paid time off
- Caregiver leave
- Paid Volunteer Time Off
- Competitive salary
- Excellent benefit package
- Great team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
