Assistant Branch Manager

Tompkins Community Bank•Mount Kisco, NY

1d•Onsite

About The Position

The Assistant Branch Manager manages day-to-day branch operations, including opening and closing activities, to support efficient workflow, strong operational controls, and a consistent client experience. In partnership with the Branch Manager, the role executes sales and service standards, coaches and develops staff, supports deposit growth and other business development, and resolves client and operational issues. The position ensures adherence to Bank policies and procedures and applicable state and federal regulations. The role supports operational control and service excellence, team leadership and coverage, service-led sales performance, risk management and compliance, and execution of the Branch Business Plan. This includes goal-setting, staff communication, training and recognition activities, and timely performance and control reporting.

Requirements

High school diploma or GED.
At least three years of experience in a related banking role.
Strong interpersonal, communication, and consultative sales skills, with the ability to build trust and deliver a high-quality client experience.
Demonstrated supervisory and leadership capability.
Working knowledge of bank products and services, operating policies and procedures, and applicable laws and regulations.
Active Nationwide Multistate Licensing System and Registry (NMLS) registration, or ability to secure registration upon hire; registration is contingent upon successful completion of a credit report review.

Responsibilities

Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, and night depository processing.
Ensure accurate, efficient transaction processing and consistent execution of service standards.
Schedule and coordinate staffing to ensure appropriate coverage and smooth daily operations.
Mentor, coach, and support employee development to strengthen engagement, accountability, and performance.
Support regular branch meetings and communications to keep staff informed and aligned.
Resolve client inquiries and complaints and guide clients to appropriate products and services.
Drive sales through service by using product knowledge to identify client needs and support scorecard performance.
Maintain and reinforce branch policies and procedures, including reviewing updates with staff in a timely manner.
Support fraud awareness and appropriate use of the Bank’s fraud prevention tools.
Prepare required control and compliance reports, including monthly audit reports and quarterly FDICIA reports.
Support development and execution of the Branch Business Plan, including team goals aligned to the scorecard.
Plan and execute team activities such as promotions, contests, recognition, and training to support performance.
Provide timely updates and reporting to the Branch Manager and internal partners as needed.