Assistant Branch Manager

CoolSys • Pensacola, FL

12d

About The Position

The Light Commercial Assistant Branch Manager (ABM 2) oversees the office’s daily operations, with a focus on delivering high-quality customer service, maintaining efficient office processes, and achieving sales goals. The role supports staff training, motivation, and supervision; sales strategy implementation; inventory control; office administration; and relationships with commercial clients. It also helps maintain a safe, organized workplace and compliance with company policies and applicable laws.

Requirements

• High school diploma or equivalent.
• Proven retail experience, including at least 1–2 years in a supervisory or assistant managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations effectively.
• Good understanding of sales strategies and commercial customer needs.
• Familiarity with retail management software and POS systems.
• Strong organizational and problem-solving skills.
• Basic knowledge of inventory control and stock management.
• Ability to understand and follow company policies and procedures and applicable state and federal laws.
• Ability to use typical business tools, including email, Word, and Excel.

Nice To Haves

• A college degree in Business, Management, or a related field.

Responsibilities

• Ensure high-quality service for retail and commercial customers by addressing inquiries and resolving issues.
• Assist in training, motivating, and supervising staff to promote excellent customer service and adherence to company standards.
• Help implement sales strategies, monitor performance metrics, and support the team in meeting or exceeding office targets and commercial goals.
• Assist with stock control, monitor inventory levels, and conduct regular stock checks to ensure product availability.
• Support daily office operations, including opening and closing procedures, and maintain an organized office.
• Build and maintain relationships with commercial clients, understand their needs, and provide tailored solutions.
• Help ensure compliance with safety regulations and provide a safe working environment.
• Assist with office reports, sales analysis, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Paid vacation, holidays, and a floating holiday.
• 401(k) with company match.
• Company-sponsored life insurance, with optional AD&D and short- and long-term disability coverage.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and other offerings.
• Pet insurance.
• Legal plan and identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED