Assistant Manager, Branch

Landmark Credit Union • West Bend, WI

16d

About The Position

The Assistant Manager, Branch assists the Branch Manager with the day-to-day operation of a branch and supervises branch personnel to support consistent policies and procedures. The Assistant Manager supervises the branch when the Branch Manager is absent and may serve as a PFO to provide member service. The position supports staff hiring, training, supervision, and evaluation, as well as branch scheduling, cash ordering, workflow, and reporting.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• At least one year of supervisory experience in a financial environment, or successful completion of a Landmark leadership development program; an equivalent combination of education and experience will be considered.
• Demonstrated ability to balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
• Excellent verbal and written communication, problem-solving, and organizational skills, and ability to work independently.
• Ability to use independent judgment and discretion while maintaining a high degree of confidentiality.
• Must have or be able to attain National Mortgage Licensing System registration (NMLS#) and be licensed, or be able to attain licensure, to sell credit insurance.
• Thorough understanding of company policies and procedures related to the position, and ability to understand and comply with applicable job-related state and federal laws and regulations.

Nice To Haves

• College degree.

Responsibilities

• Assist with hiring, training, supervising, and evaluating branch staff; serve as manager when needed.
• Help ensure members receive high-quality, efficient, friendly, and professional service.
• Train branch personnel in various duties and oversee personnel scheduling, cash ordering, and branch workflow.
• Serve as a PFO as needed to provide optimum member service.
• Complete and forward monthly logs to the appropriate personnel in a timely manner.
• Attend training at headquarters or an off-site location when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED