Assistant Manager, Asset Protection

Macy's • San Francisco, CA

20h

About The Position

The Assistant Manager, Asset Protection supports the Asset Protection Manager, My Macy’s initiatives, Omnichannel strategies, and the We Care Service Model by actively managing direct reports. The role identifies shortage results and causes and develops programs and procedures to reduce shortage. It also protects company assets and helps maintain a safe environment for customers and colleagues. Other duties may be assigned.

The position leads and develops the Asset Protection team, manages internal and external case productivity and recoveries, participates in theft investigations, and assists with surveillance and apprehensions as needed. It works with the Asset Protection Manager, Store Manager, Human Resources, local law enforcement, and other stakeholders to support shortage prevention, colleague development, and store safety.

Candidates with a bachelor’s degree or equivalent related work experience are encouraged to apply. The position requires 1–3 years of Asset Protection supervisory experience, effective written and verbal communication, and the ability to work a flexible retail schedule, including days, evenings, weekends, and holidays. The work involves substantial standing, moving, reaching, lifting, and other physical activity.

Requirements

• 1–3 years of Asset Protection supervisory experience.
• A bachelor’s degree or equivalent work experience in a related field is encouraged.
• Effective written and verbal communication skills, including the ability to draft reports and other communications and present to management and internal and external business partners.
• Ability to interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to prioritize, plan, and execute strategies effectively.
• Strong leadership, partnership-building, time-management, and interpersonal skills.
• Ability to work independently or as part of a team and adapt to changing priorities.
• Commitment to high integrity and professional business standards.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Physical ability to perform heavy lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders; stand for at least two consecutive hours; and lift at least 50 pounds.
• May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Recruit, interview, hire, train, and develop Asset Protection direct reports; provide feedback and coaching, conduct quarterly and annual performance check-ins, make talent development and promotion decisions, address colleague concerns, and collaborate with HR on performance and conduct issues.
• Assist the Asset Protection Manager in supervising indirect reports.
• Protect and monitor company assets, alarms, property, colleagues, and visitors by enforcing company and Asset Protection policies.
• Drive all aspects of the Shortage Program and cultivate a shortage-prevention culture.
• Identify shortage results and causes and collaborate with the Asset Protection Manager and Store Manager on preventive action plans that support profit objectives.
• Initiate programs and procedures to reduce shortage through training and development of the Asset Protection team.
• Manage and monitor internal and external case productivity and recoveries.
• Participate in internal and external theft investigations and assist with surveillance and apprehensions as needed.
• Promote safety awareness and maintain a safe shopping and work environment for customers and colleagues.
• Develop and foster partnerships with local law enforcement.
• Maintain regular, dependable attendance and punctuality.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager