Assistant Manager - AO Projects and Execution

United Airlines•Newark, NJ

4d•$81,795 - $106,602

About The Position

The Assistant Manager - AO Projects and Execution plans and oversees airport operations projects and initiatives that support performance, customer satisfaction, employee engagement, and hub goals. The role coordinates resources and logistics, tracks progress, keeps stakeholders informed, and ensures projects are completed on time, to specifications, accurately, efficiently, and within budget. The position develops project plans and documentation, maintains stakeholder relationships, addresses questions and concerns, evaluates projects, and recommends improvements. It gathers feedback from frontline employees and leadership and promotes the business case for change management. The role collaborates with organizational leadership and departments, acts as a liaison among the company, customers, and vendors, and ensures compliance with applicable policies. Attendance at conferences and training may be required to maintain proficiency.

Requirements

High school diploma or equivalent.
Five years of aviation or airport operations experience.
At least three years of operations supervisor or greater experience.
Intermediate experience with Microsoft Office Suite, including MS Excel and web database reporting.
Ability to present analytical information effectively.
In-depth knowledge of ramp operations, practices, and landscape.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills, with a drive for excellence.
Ability to engage professionally with leadership at all organizational levels while maintaining confidentiality.
Ability to lead and motivate.
Ability to review extensive amounts of information while managing daily challenges.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Bachelor's degree.
Experience leading projects with team members across multiple departments.
Project management skills.
Strategic thinking and progress improvement skills.
Proficiency with Microsoft Office products.

Responsibilities

Plan and oversee airport operations projects and initiatives that support performance, customer satisfaction, employee engagement, and hub goals.
Plan and designate project resources and logistics, monitor progress, and keep stakeholders informed.
Ensure projects are completed as assigned, on time, to specifications, accurately, efficiently, and within budget.
Develop and maintain relationships with stakeholders to support project success.
Develop detailed project plans to monitor and track project progress and share comprehensive plans with stakeholders.
Address questions, concerns, and complaints throughout projects.
Evaluate projects and recommend ways to address issues and improve outcomes.
Seek feedback from frontline employees and leadership and promote the business case for change management.
Create and maintain comprehensive project documentation, including spreadsheets, diagrams, and process maps documenting needs.
Collaborate with organizational leadership to support organizational objectives.
Communicate constructively with departments to complete projects effectively and minimize disruption to planned events.
Act as a liaison between the company, customers, and vendors.
Attend conferences and training as required to maintain proficiency.
Ensure compliance with federal, state, local, industry, contractual, and company policies.