Assistant Manager Affordable Housing- Sanctuary and Cadence

Volunteers of America Colorado•Fort Collins, CO

About The Position

The Assistant Manager Affordable Housing supports operations at the Sanctuary and Cadence properties, splitting time between the two locations. The role is responsible for timely and accurate application, certification, and recertification processes; addressing residents’ day-to-day needs and issues; and managing property operations in the Property Manager’s absence, including problem-solving and sound decision-making. The position works with residents, applicants, the Property Manager, and Service Coordinators to maintain accurate records, support property operations, and enhance residents’ quality of life. Mandatory COS Certification, LIHTC, and Fair Housing training must be obtained through outside agencies designated by VOA Colorado within one year of employment. Predictable, consistent attendance is required.

Requirements

High school diploma or equivalent.
One year of administrative or clerical office experience.
One year of apartment management experience.
Basic math aptitude.
Knowledge of computer operations, including databases and spreadsheets.
Demonstrated ability to communicate effectively and maintain good relations with residents and employees.
Good organizational skills and ability to multitask.
Knowledge of Fair Housing laws and state landlord/tenant rights and obligations.
Obtain mandatory COS Certification, LIHTC, and Fair Housing training through outside agencies designated by VOA Colorado within one year of employment.

Responsibilities

Process applications, certifications, recertifications, and interim certifications by interviewing applicants and residents, obtaining third-party verifications as needed, calculating income, assets, and medical expenses, and entering data into property management software.
Execute applicant lease documents in accordance with Volunteers of America policies and procedures.
Collect and post resident rent and utility payments, deliver rent delinquency notices, and review resident ledgers to reconcile accounts.
Maintain applicant waitlists and resident files in accordance with program regulations; conduct semiannual waitlist updates; and compile documents required for annual financial audits.
Enter coded invoices into property management software.
Monitor the property, resolve minor issues, and escalate more serious issues in the Property Manager’s absence.
Collaborate with Service Coordinators to enhance residents’ quality of life.
Perform other duties as assigned.
Maintain predictable, consistent attendance.