Assistant Community Manager - Affordable Housing

Fairstead ESC LLC•Oklahoma City, OK

12h

About The Position

Fairstead is seeking an Assistant Community Manager to support the daily operations and overall performance of an affordable housing property. The role assists with onsite activities and includes administrative, financial, compliance, and resident-relations duties. The Assistant Community Manager works with the Property Manager to support HUD compliance, property reviews and recertifications, resident satisfaction, rent collection, accounting transactions, and operational workflows.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge of and experience in the local residential market.
Experience with EIV and Yardi.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property management applications.
Ability to learn quickly and maintain a positive attitude.

Responsibilities

Assist the Property Manager with compliance under the HUD 4350.3 Handbook.
Carry out intervention strategies for tenants who do not comply with lease or compliance requirements.
Help prepare the property for REAC reviews, EHS violation clearances, Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (LIHTC) reviews; perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Respond promptly to resident questions, complaints, and requests, and take appropriate action to resolve service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Alert staff about move-ins, move-outs, and emergencies.
Provide courteous, professional customer service to residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support an appropriate retention rate.
Work with the in-house legal team to track rent-payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond to phone calls, messages, and emails within a few hours, and no later than 24 hours.
Perform or assist with operations as needed to maintain workflow and meet schedules.
Perform other duties as needed.

Benefits

Generous employer contribution for medical and dental insurance through United Healthcare.
Employer-paid vision plans.
Company-matched 401(k) retirement plan: 100% of the first 3% and 50% of the next 2%.
12 paid holidays.
15 days of PTO.
7 sick days.
Employer-paid life insurance.
Flexible Spending Account.
Nationwide pet insurance.
Disability insurance.
Laser correction discount.
Employee discounts on appliances, apparel, and more.