Assistant Maintenance Supervisor

Pratum Companies•Washington, DC

13d•Onsite

About The Position

The Assistant Maintenance Supervisor will work with the on-site team in managing all maintenance-related staff and repairs to ensure the upkeep of the property. This role involves managing the make-ready process for timely apartment preparation for move-in, initiating and overseeing maintenance projects to improve curb appeal and optimize building systems, and monitoring contractor performance. The position also includes developing scopes of work for improvements, managing expenses within owner goals, negotiating pricing, and maintaining vendor relationships. A key responsibility is the direct supervision and support of a maintenance team of 2 to 3 individuals daily, focusing on training, development, and accountability. The role also directs the Preventative Maintenance program, ensures adherence to housing rules, and fosters a team focused on customer service and curb appeal. On-call duties and occasional overtime hours are expected.

Requirements

Minimum 3 years of residential maintenance experience.
Must have strong plumbing, drywall, and painting skills.
Must have excellent plumbing, electrical, HVAC and carpentry knowledge.
Extensive knowledge of residential building systems a must, including but not limited to, boilers, chillers, cooling towers, air handlers, condensing units, roof fans.
Must have preventative maintenance experience for residential units.
Proficient using maintenance related programs, Microsoft Word, Excel, email and web searches.
Excellent communication skills, including writing, proof reading skills, and speaking.
Ability to manage multiple projects and work assignments from a variety of staff and volunteers.
Excellent interpersonal skills in person and by phone and email, with high professionalism.
Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude.
Ability to accomplish innovative projects with little supervision.
Fantastic customer service ethic and high expectations for quality.
Must be able to work a flexible schedule, including evenings and weekends and on an emergency basis.
The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
A minimum of three (3) years' experience in residential property management or a related field is required.
Minimum of basic knowledge of computers.
Ability to use Outlook and OneSite.
Intermediate knowledge of MS Word and Excel.
Minimum of basic Internet knowledge.
Must be capable of physically accessing all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Nice To Haves

Previous experience supervising a team is preferred.
Previous experience with pool service and landscaping work highly preferred.
Experience with supervising others on a residential residence.
Professional building system licenses are preferred and may be required based on the building type of the assigned property.

Responsibilities

Manage all maintenance-related staff and repairs to ensure the upkeep of the property.
Manage the make-ready process to ensure apartments are prepared for move-in in a timely fashion.
Initiate, perform & oversee maintenance projects that improve curb appeal, maintain and optimize building systems, and monitor contractor performance.
Develop scopes of work for small improvements/services and seek out qualified contractors to bid the work.
Manage expenses properly in accordance with owner goals and actively seek to minimize expenses regularly, through the proposal process and pricing negotiation, as well as the budgeting process.
Develop and maintain relationships with vendors, negotiate pricing, collaborate on approved vendor list.
Direct supervision and support for the maintenance team of 2 to 3 on a daily basis, including identifying training and development opportunities and holding the team accountable for the condition of their buildings and work areas.
Direct the Preventative Maintenance program, ensure timely completion and thorough documentation.
Adhere to all local, state and federal housing rules.
Create and motivate a team that focuses on customer service and curb appeal on a daily basis.
Work on call and occasional overtimes hours.
Other duties as assigned.