Assistant Lodge Manager, Revelstoke

Alterra•CMH - British Columbia (Mountain), BC

2d•Onsite

About The Position

The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. The Assistant Lodge Manager will serve in the Lodge Manager role whenever the Lodge Manager is on scheduled time off. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Assistant Lodge Manager will be great with people, build meaningful professional relationships and inspire their team to create life-changing mountain experiences. The Assistant Lodge Manager will operate on a rotating schedule and will have the flexibility to take on multiple lodge functions based on daily operational needs.

Requirements

Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
Food Safe Certificate.
Occupational First Aid Level 1, or equivalent.
BC Serving-it-Right.
Minimum of 2 years of leadership experience in the hospitality industry.
Previous experience in entry-management.
Class 4 Driver’s Licence.

Nice To Haves

Experience in Point of Sale, preferred.

Responsibilities

Collaborate with CMH and Regent management teams to help achieve the overall goals of the program including all administrative tasks associated with the hospitality and heli-ski programs.
Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
Provide direction, feedback, and ongoing coaching to develop and lead CMH staff alongside the Lodge Manager.
Act as a main point of contact and host for guests.
Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
Maintain a comprehensive understanding of CMH’s role pertaining to hospitality.
Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
Support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
Work with the Area Management team to create a safe and enjoyable workplace for all employees.
Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
Occasionally transporting guests to and from key locations.
All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and help as required during emergency response situations.