Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge

Northland Properties • Revelstoke, BC

12d • CA$50,000 - CA$57,000 • Onsite

About The Position

The Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot’s luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.

Requirements

• Previous experience in guest services, or front office roles within a hotel or resort environment
• Strong understanding of luxury service standards and personalized guest experience delivery
• Proven ability to manage guest concerns, service recovery, and high-touch interactions
• Demonstrated leadership experience, including team supervision, training, and performance management
• Strong organizational, communication, and problem-solving skills
• Flexible availability, including evenings, weekends, and holidays
• Guest-focused mindset with a passion for creating memorable experiences
• Strong problem-solving and decision-making abilities in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize competing demands
• Must be legally entitled to work in Canada

Responsibilities

• Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departure
• Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction
• Ensure VIP arrivals, special requests, and personalized itineraries are executed to Cabot’s luxury standards
• Oversee daily guest services operations
• Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints
• Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience
• Lead, coach, and develop guest services team to drive engagement and service excellence
• Conduct training, onboarding, and performance management aligned with brand standards
• Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service
• Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvement
• Support scheduling, staffing levels, and payroll coordination
• Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
• Comprehensive Health, Dental, and Vision benefits following eligibility
• RRSP matching program after 6 months of employment
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed