Assistant Lodge Manager

Bright Placements•Paterson, NJ

1d•Onsite

About The Position

This position is responsible for measuring and enhancing overall guest satisfaction, including managing special requests and monitoring guest feedback on platforms such as Guest Revu and Trip Advisor. The Assistant Lodge Manager will assist the lodge manager in overseeing day-to-day lodge team service operations, upholding and elevating service standards, and ensuring effective supervision and management of lodge operations in the absence of the lodge manager. This role involves coordinating departmental teams to optimize guest service delivery, conducting targeted training sessions to enhance technical and soft skills of lodge team members, and achieving quality improvement targets. The Assistant Lodge Manager will also develop comprehensive policies, processes, and standards governing lodge team activities, manage cash handling to minimize variances, maintain effective stock management, identify and implement cost-saving opportunities, and ensure the upkeep of lodge equipment through preventative maintenance. Ultimately, this role takes responsibility for the overall performance of lodge functions in the absence of the lodge manager.

Requirements

Degree/Diploma in Hotel Management
3 - 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
Driver’s Licence Essential
Proven experience in lodge management
Good working knowledge of POS/PMS systems
High level of attention to detail
Strong leadership and organisational skills
Excellent communication and interpersonal skills

Responsibilities

Measure and enhance overall guest satisfaction, including managing special requests.
Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
Assist the lodge manager to oversee day-to-day lodge team service operations.
Uphold and elevate the service standards provided by the lodge team.
Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
Coordinate departmental teams to optimize guest service delivery.
Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.
Achieve quality improvement targets set by management.
Develop comprehensive policies, processes, and standards governing lodge team activities.
Manage cash handling to minimize variances within acceptable limits.
Maintain effective stock management.
Identify and implement cost-saving opportunities.
Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.