Assistant Lodge Manager, Valemount

Alterra • CMH - British Columbia (Mountain), BC

2d • Remote

About The Position

The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. The Assistant Lodge Manager will serve in the Lodge Manager role whenever the Lodge Manager is on scheduled time off. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Assistant Lodge Manager will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences. The Assistant Lodge Manager has a schedule of two weeks on and one week off and will have the ability to step into a variety of lodge roles, as needed. Accommodation is available while on shift, at no extra cost, for staff joining our team.

Requirements

• Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
• Food Safe Certificate.
• Occupational First Aid Level 1, or equivalent.
• BC Serving-it-Right.
• Minimum of 2 years of leadership experience in the hospitality industry, preferred.
• Previous experience in entry-management, preferred.
• Experience in Point of Sale, preferred.
• Able to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.
• Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
• Travel is required from time-to-time throughout the year for company meetings and workshops.

Nice To Haves

• Confident with public speaking and the facilitation of training sessions and workshops.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• A willingness to learn and develop skills with on-the-job management training.
• A passion for providing high-end hospitality and service experiences.
• All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Responsibilities

• Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
• Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
• Provide direction, feedback, and ongoing coaching to develop and lead staff alongside the Lodge Manager.
• Act as a main point of contact and host for guests.
• Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
• Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
• Regularly assist with tracking lodge bar stock and inventory levels.
• Create and manage the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
• Support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
• Work with the Area Management team to create a safe and enjoyable workplace for all employees.
• Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
• Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
• All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and help as required during emergency response situations.
• This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Benefits

• Health and dental benefits.
• Group Savings Plan eligibility.
• Paid personal/sick days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.
• Accommodation is available while on shift, at no extra cost, for staff joining our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree