Lodge Manager

State of Arkansas•Conway, AR

4d•Onsite

About The Position

The Lodge Manager is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest services, facility maintenance, and staff management. This role involves supervising lodge personnel, maintaining financial accountability, ensuring compliance with health and safety regulations, and enhancing the overall visitor experience.

Requirements

Strong organizational and multitasking abilities to oversee multiple departments.
Knowledge of hospitality management, budgeting, and facility operations.
Ability to interpret and apply state policies, regulations, and procedures.
Excellent verbal and written communication skills to interact with guests, staff, and stakeholders.
Strong problem-solving and conflict-resolution skills to handle guest concerns effectively.
Ability to train, supervise, and motivate a diverse team of employees.
Effective delegation and decision-making skills to ensure smooth day-to-day operations.
Knowledge of lodging management systems, reservation software, and point-of-sale systems.
Experience with budgeting, financial reporting, and revenue management.
At least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity.

Responsibilities

Oversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance.
Ensure clean, well-maintained, and safe facilities for guests and staff.
Monitor inventory and supplies to maintain optimal stock levels for guest services.
Enforce state and federal safety, sanitation, and operational regulations.
Provide excellent customer service to guests, addressing concerns and resolving issues promptly.
Develop and implement strategies to enhance guest satisfaction and promote return visits.
Coordinate special events, group reservations, and seasonal activities to maximize lodge usage.
Manage budgeting, financial reporting, and revenue tracking for lodge operations.
Oversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation.
Implement cost-effective strategies to maintain financial efficiency.
Maintain records, reports, and documentation as required by state policies.
Recruit, train, and supervise lodge employees, ensuring adherence to policies and procedures.
Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents.
Ensure compliance with state health and safety regulations for hospitality operations.
Train staff on emergency procedures, first aid, and risk management practices.
Respond to emergency situations, including severe weather events or guest incidents.
Oversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.