Lodge Manager - Hope Bay Nunavut
About The Position
The Lodge Manager is responsible for the complete operation of a remote workforce accommodation, which typically accommodates 200–1,600 beds. This role ensures the safe and consistent delivery of accommodations, food services, housekeeping/janitorial, laundry, and guest services. The position combines on-the-ground service leadership with business management, involving coaching a multi-disciplinary team, maintaining a zero-harm safety performance, meeting client scope and contractual KPIs, controlling labor and consumables budgets, and driving continuous improvement. The Lodge Manager acts as the primary on-site client representative, translating occupancy forecasts into staffing, menu, and room plans, while also coordinating logistics such as flights, crew changes, and bagged lunches, and managing contingency responses to disruptions. Success is evaluated based on audit compliance, financial performance, client satisfaction, and employee engagement and retention.
Requirements
- Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
- WHMIS and other relevant safety certifications (or willingness to obtain).
- Valid driver’s license and ability to travel as required.
- Proven success leading 300+ person teams and operating within defined budgets and KPIs.
- Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
- Strong client service focus with excellent interpersonal and communication skills.
- Financial management skills, including budgeting, forecasting, and cost control.
- Proficient in Microsoft Office Suite and operational management tools.
- Strong understanding of Health & Safety compliance.
- Ability to work independently with minimal direct supervision during remote shifts.
- Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff
Nice To Haves
- Post-secondary education in business, hospitality, or a related discipline preferred.
Responsibilities
- Direct daily operations across culinary, housekeeping/janitorial, laundry, front desk/rooms, and common areas; ensure "home away from home" standards.
- Maintain service windows and throughput for peaks (crew changes, shift overlaps) using queue management and line balancing.
- Build a safety-first, inclusive culture; recognize performance and coach for results.
- Partner with HR/Workforce to recruit, onboard, and schedule; manage cross-shifts and succession for key roles (Chef, HK Supervisor, Front Desk).
- Conduct performance check-ins, corrective actions, and development plans; ensure training and certification currency (Food Safety, WHMIS, First Aid).
- Coordinate with logistics, maintenance, and site security; align with project milestones and shutdowns/turnarounds.
- Own site P&L levers: labour model, consumables, waste; review daily flash and weekly forecasts.
- Approve schedules, timesheets, and invoices; create POs; reconcile delivery notes; manage vendor relationships.
- Lead toolbox talks; ensure FLHAs/JSAs, inspections, and incident reporting/RCAs are complete and filed.
- Enforce HACCP, allergen management, cleaning & sanitation plans; maintain water testing logs and potable water controls as required.
- Coordinate flight manifests, shuttle schedules, and crew-change day flows with Workforce/Travel.
Benefits
- Benefits starting from day 1!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
