Asst Investigation Manager - Ses - 79000766

State of Florida • Largo, FL

22h • Onsite

About The Position

The Assistant Investigation Manager works in the Bureau of Compliance within the Division of Condominiums, Timeshares and Mobile Homes at the Florida Department of Business and Professional Regulation. This in-office role supervises investigators who analyze and investigate complaints alleging violations of Florida Statutes and Board Rules enforced by the Department. The position is restricted to current Department of Business and Professional Regulation employees.

The role supervises staff and oversees complaint intake, case assignments, case tracking, investigative report review, and responses to the public. The manager provides employee training and performance assessment, applies relevant statutes and administrative rules to complaint scenarios, and coordinates with supervisors to address concerns and problems. The listed hiring salary is $2,400.35–$2,564.39 bi-weekly.

Requirements

• Must be employed by the Florida Department of Business and Professional Regulation to be considered.
• Four years of investigation experience and two years of supervisory experience; or four years of regulatory experience and two years of supervisory experience.
• Knowledge of techniques for handling complaints and dealing with the public.
• Knowledge of how to apply statutes and administrative rules enforced by the Division to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skill in managing databases and case tracking.
• Skill in identifying critical issues in complaints.
• Ability to supervise people, set work priorities, assign work, and ensure proper completion of assignments.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to analyze basic condominium, timeshare, cooperative, and mobile home documents.

Nice To Haves

• Bachelor’s degree from an accredited college or university, at least two years of investigation experience, and two years of supervisory experience.
• Bachelor’s degree from an accredited college or university, at least four years of regulatory experience, and two years of supervisory experience.
• Associate’s degree from an accredited college or university, at least four years of investigation experience or six years of regulatory experience, and two years of supervisory experience.

Responsibilities

• Supervise employees by assigning work, reviewing progress, and assessing performance.
• Learn the Division’s program areas to support training and assessment of incoming complaints.
• Answer public inquiries about the Division’s program areas.
• Motivate and train employees, and meet with staff individually and in staff meetings.
• Evaluate employees using established criteria and ensure the criteria are met.
• Review incoming constituent complaints and determine case assignments for staff and field office supervisors.
• Track and monitor assigned cases and ensure deadlines are met.
• Review investigative reports for accuracy and provide feedback and training.
• Provide timely, professional written and telephone responses to public complaints and inquiries concerning matters regulated by the Division.
• Maintain general knowledge of the Department and other agencies to provide referral information to the public as needed.
• Consult with supervisors about areas of concern and possible solutions.
• Conduct interviews, hire and train new staff.
• Attend supervisor meetings.
• Perform other related work as required.

Benefits

• Florida Retirement System retirement package, with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage, including individual and family coverage, for eligible employees.
• $25,000 life insurance policy for eligible employees; supplemental insurance policies are also available.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for an approved Florida state college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed