ASST INVESTIGATION MANAGER - SES - 79000766

State of Florida • Fort Lauderdale, FL

2d • $62,409 - $66,674 • Onsite

About The Position

The Assistant Investigation Manager is an internal position in the Bureau of Compliance within the Division of Florida Condominiums, Timeshares and Mobile Homes. This in-office role is part of the investigative team and supervises investigators who analyze and investigate complaints alleging violations of Florida Statutes and Board Rules enforced by the Department. The role includes assigning and monitoring work, training and evaluating staff, reviewing complaints and investigative reports, responding to the public, and helping ensure cases are handled accurately and on time. Applicants must already be employed by the Department of Business and Professional Regulation to be considered.

Requirements

• Must be employed by the Department of Business and Professional Regulation to be considered.
• Four years of investigation experience and two years of supervisory experience; or four years of regulatory experience and two years of supervisory experience.
• Knowledge of techniques for handling complaints and dealing with the public.
• Knowledge of statutes and administrative rules enforced by the Division and their application to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skill in managing databases and case tracking.
• Skill in identifying critical issues related to complaints.
• Ability to supervise people, determine work priorities, assign work, and ensure assignments are completed properly.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to analyze basic condominium, timeshare, cooperative, and mobile home documents.
• Must pass a Level 2 background check before starting work.

Nice To Haves

• Bachelor’s degree from an accredited college or university, at least two years of investigation experience, and two years of supervisory experience.
• Bachelor’s degree from an accredited college or university, at least four years of regulatory experience, and two years of supervisory experience.
• Associate’s degree from an accredited college or university, at least four years of investigation experience or six years of regulatory experience, and two years of supervisory experience.

Responsibilities

• Supervise employees by assigning work, reviewing progress, and assessing performance.
• Learn the Division’s program areas to support training and assessment of incoming complaints.
• Answer public inquiries relating to the Division’s program areas.
• Motivate and train employees and meet regularly with staff individually and in staff meetings.
• Evaluate employees using established criteria and ensure the criteria are met.
• Review incoming constituent complaints and determine appropriate case assignments to staff and field office supervisors.
• Track and monitor assigned cases and ensure deadlines are met.
• Review investigative reports for accuracy and provide feedback and training.
• Provide timely, professional written and telephone responses to public complaints and inquiries concerning matters regulated by the Division.
• Maintain general knowledge of Department and other agency functions to provide referral information to the public when needed.
• Consult with supervisors about areas of concern and possible solutions.
• Conduct interviews, hiring, and training of new staff.
• Attend supervisor meetings.
• Perform other related work as required.

Benefits

• State of Florida retirement package, with a required 3% employee contribution.
• Nine paid annual holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage for eligible employees, including individual and family coverage.
• A $25,000 life insurance policy for eligible employees.
• Optional supplemental insurance policies, including dental, vision, hospital supplement, and cancer coverage.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for attendance at an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed