OPERATIONS MANAGER C-SES - 64064702
About The Position
The Florida Department of Health is hiring an Operations Manager to serve as the Accreditation Section Manager within the Bureau of Community Health Assessment, Division of Public Health Statistics and Performance Management. This full-time, in-office leadership position provides strategic direction, operational oversight, and subject matter expertise for the Department’s public health accreditation efforts. The manager oversees compliance with Public Health Accreditation Board (PHAB) standards and helps maintain the Department’s accredited status. The role combines program leadership, staff supervision, stakeholder engagement, and quality improvement oversight. The manager works with Department staff, county health departments, and community partners to coordinate accreditation activities, support evidence-based practices, and advance public health performance. The position is based at the CCOC in Tallahassee, Florida. Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days.
Requirements
- Strong knowledge of applied research and evaluation methodologies.
- Understanding of public health, public administration, healthcare administration, or social services systems.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional written and verbal communication abilities, including report writing and presentations.
- Ability to clearly communicate expectations, assignments, and complex information.
- Capacity to analyze data, interpret findings, and develop actionable recommendations.
- Proven ability to plan, prioritize, coordinate, and delegate work effectively.
- Strong interpersonal skills and ability to build and maintain collaborative relationships.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Relevant professional experience in public health or social services, performance management or quality improvement, strategic planning or systems analysis, or program/policy development, monitoring, or evaluation.
- Demonstrated experience applying research and evaluation methods, including collecting, organizing, and analyzing quantitative and qualitative data; identifying trends, gaps, and improvement opportunities; and developing evidence-based recommendations and performance strategies.
- Ability to learn and communicate effectively in English, orally and in writing.
Nice To Haves
- A master’s degree from an accredited college or university in public health, public administration, social sciences, or a related field is preferred.
- Experience working with or within county health departments or similar public health organizations.
Responsibilities
- Supervise staff, including hiring, performance management, scheduling, and disciplinary actions.
- Coach and train staff, establish clear performance expectations, and ensure staff development and completion of required training.
- Plan, monitor, and evaluate accreditation activities and program performance.
- Lead and coordinate PHAB accreditation and annual reporting processes.
- Track and support agency progress toward maintaining accreditation status.
- Develop and deliver training on PHAB standards for county health departments and partners.
- Provide consultation and technical assistance to support evidence-based practices and accreditation readiness.
- Serve as the primary liaison for PHAB-related initiatives.
- Foster collaboration across departments, county health offices, and community partners.
- Represent the Department at local, state, and national meetings and conferences.
- Assist in developing policies, protocols, reports, and program materials.
- Coordinate meetings, workgroups, and statewide initiatives.
- Prepare required documentation for grants, accreditation, and reporting.
- Ensure compliance with applicable state regulations and standards.
- Stay current on best practices in public health, quality improvement, and accreditation.
- Participate in professional development and perform additional duties as assigned.
Benefits
- Annual and sick leave
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
