OPERATIONS & MGMT CONSULTANT I - SES - 64083677
About The Position
The Florida Department of Health’s Division of Disability Determinations adjudicates medical disability claims for the Social Security Administration (SSA) and Florida’s Medically Needy Program. The Operations & Management Consultant I provides technical assistance with computer systems and electronic case processing to support staff, adjudicative staff, medical consultants, and medical providers. The position develops, assesses, and maintains operational procedures so claims and associated medical evidence are managed accurately and promptly under SSA and Medically Needy Program requirements. The role spends the majority of its time supervising employees. It manages a unit of Medical Disability Case Record Specialists and Records Technicians, coordinating their work and maintaining consistent workflow. The incumbent may also coordinate or supervise Operations Analyst Specialist I staff as assigned. The position provides technical consultation on electronic record management, case control, consultative examinations, medical evidence of record, and case assignment processes; participates in office management; and coordinates coverage with other supervisors. The incumbent monitors and evaluates employee performance, tracks production and quality data, identifies workflow or system problems, and provides training on operational procedures and systems. The position requires access to SSA computer systems, email, intranet and internet applications, and may require access to Florida financial systems. The employee must be willing to work physically in the Miami office. Emergency duty may be required before, during, or beyond normal work hours or days.
Requirements
- Knowledge of effective communication principles and techniques.
- Knowledge of problem-solving techniques.
- Knowledge of computer operation, Microsoft applications, and office automation equipment.
- Knowledge of procedures and requirements for processing Social Security disability decisions.
- Ability to supervise people and assess employee work performance.
- Ability to make timely decisions.
- Ability to design and present training programs on internal policies and procedures, SSA computer systems, and related topics.
- Ability to understand and apply applicable rules, regulations, policies, and procedures.
- Ability to determine work priorities, assign work, and ensure assignments are completed properly.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships.
- Knowledge of administrative principles and practices.
- Must be willing to physically come into the office to perform the position’s duties and responsibilities.
- Must be able to learn and communicate effectively in English, orally and in writing.
- Must pass the required security background and SSA suitability processes; direct deposit is required.
Nice To Haves
- At least one year of experience working with SSA disability claims.
Responsibilities
- Manage and directly supervise a unit of Medical Disability Case Record Specialists and Records Technicians processing electronic medical disability claim records.
- Prioritize and coordinate staff production activities to maintain consistent workflow.
- Analyze problems in electronic processing systems and notify appropriate staff.
- Coordinate or supervise Operations Analyst Specialist I activities as needed or assigned.
- Provide daily technical consultation and advice to support and adjudicative staff on electronic record management, case control, consultative examinations, medical evidence of record, and case assignment processes.
- Advise and assist unit members individually and in staff meetings; participate in the office management team and provide input as needed.
- Coordinate office coverage with other supervisors for predevelopment activities, accounting for planned and unplanned leave and maintaining continuity of service and performance accountability.
- Monitor timely submission of electronic documentation and collect data for ongoing performance analysis to help prevent backlogs and identify opportunities for early intervention.
- Evaluate employee performance against established criteria, discuss performance regularly, address concerns, and compile production and quality statistics at least quarterly.
- Train new staff and develop and deliver training on new or revised operational processes.
- Perform other duties as assigned.
Benefits
- Annual and sick leave
- Nine paid holidays and one personal holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
