Assistant in Training

The Buckle, Inc.•Waco, TX

4d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in creating an enjoyable shopping experience for Guests. The role combines sales, merchandising, and store operations with developing sales, recruiting Teammates, and providing leadership. AITs share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, while most duties are shared. The position focuses on delivering high-quality Guest service, meeting sales goals, building Guest relationships, and educating Teammates about products and sales presentation. It also supports recruiting, training, and development; visual merchandising and store presentation; and daily operations, including inventory, loss prevention, schedules, and opening and closing procedures. The role assists the Store Manager with supervision and may travel to or cover other stores in the district as business needs require. The position is performed in a retail store setting with usually moderate noise. Teammates regularly stand and walk and may need to lift and maneuver up to 50 pounds throughout the store and backroom. The role requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the described physical activities, including standing, walking, handling and feeling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to provide Guest service, communicate effectively, build relationships, accept and give feedback, coach others, and maintain a positive and professional attitude.
Ability to learn and execute sales, merchandising, point-of-sale, loss-prevention, store-operation, and company-policy procedures.

Responsibilities

Welcome Guests, provide attentive and engaging service, answer merchandise questions, recommend products, and help Guests locate or obtain merchandise.
Suggest additional items, create wardrobing experiences, demonstrate products, and share product knowledge and sales education with the Team.
Maintain knowledge of promotions, payment and exchange policies, security practices, and return procedures.
Meet personal sales-per-hour, average sale, total net sales, and business-builder goals; plan sales goals with the Store Manager and take ownership of store sales performance.
Use the Sales Presentation Guide (SPG) and tools such as inventory management, advanced product search, and iPad apps to support sales and Guest selection.
Build Guest relationships and client-based business, recognize and communicate Guest levels, and support Guest loyalty, fit appointments, Buckle credit card, and Guest Connect.
Recruit, train, coach, motivate, and develop Teammates; assist the Store Manager with staffing and execute training and leadership development activities.
Maintain a positive floor culture, demonstrate dress and service standards, delegate daily tasks, and support education focuses and business goals.
Own and influence product presentation through zone ownership; delegate, demonstrate, and review zones and ensure visual standards and checklists are followed.
Identify merchandising opportunities, communicate recommendations, maintain an appropriately sized sales floor, and ensure freight is displayed and visual standards are maintained in the sales floor and backroom.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures and other store tools.
Recognize security risks and theft, follow loss prevention guidelines, and comply with policies for payments, returns, exchanges, and bag and purse checks.
Complete markdowns, pulls, inbound and outbound freight, recalls, and vendor returns; maintain adequate supplies and provide feedback on merchandise handling.
Keep the store clean, organized, and shoppable; complete scheduled shifts and cover shifts when needed.
Communicate policy violations and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely and confidential manner.
Assist the Store Manager in supervising, handle emergencies in the manager’s absence according to company guidelines, and support store planning and operations.
Establish effective relationships and communication with Corporate Office departments and travel to or cover other district stores as business needs require.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies; perform other assigned duties and special projects.