Assistant in Training

Cache Valley Plaza•Logan, UT

1d•Onsite

About The Position

The Assistant in Training (AIT) supports the store’s mission to create the most enjoyable shopping experience possible for Guests. Working directly with the Store Manager and Leadership Team, the AIT contributes to sales, recruitment, teammate development, merchandising, and store operations. The role shares many duties with the Assistant Manager, which is a progression from the AIT position and includes additional higher-level duties. The AIT shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. The position involves delivering attentive customer service, meeting sales goals, developing Guest relationships, coaching Teammates, and maintaining visual and operational standards. Duties include sales-floor and register work, merchandise display and handling, routine cleaning, loss prevention, scheduling support, and completing assigned administrative and store tasks. The role is based in a retail store setting and may require travel to other stores in the district based on business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to perform the essential functions of the role, with reasonable accommodations where applicable.
Ability to lift and maneuver up to 50 pounds throughout the store and backroom.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Required visual abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to provide and receive feedback, solve problems, overcome objections, and maintain professional relationships with Teammates and Management.
Ability to learn and use company tools and systems, including POS procedures, the planner, Performance Tracker, and applicable training materials.

Responsibilities

Greet Guests, provide knowledgeable and attentive service, recommend merchandise, and help fulfill Guest needs.
Meet personal sales, average sale, and net sales goals, and contribute to store sales performance and Guest loyalty.
Use and complete the Sales Presentation Guide (SPG) and demonstrate product knowledge, showmanship, and sales techniques.
Build Guest relationships and client-based business, ask for and remember Guest names, and communicate Guest levels to the Team.
Recruit, train, coach, motivate, and develop Teammates, including supporting interviews, onboarding, and training for sales and non-sales positions.
Partner with the Store Manager to set sales and education goals, delegate work, implement training focuses, and support business goals.
Lead by example, maintain a positive floor culture, provide and receive feedback, and demonstrate leadership actions whether or not the Manager is present.
Own and influence product zones; delegate and review visual projects, ensure visual standards are followed, and communicate merchandising opportunities.
Maintain a clean, organized, and shoppable store and ensure merchandise and freight are appropriately displayed and handled.
Execute and teach point-of-sale procedures, opening and closing checklists, markdowns, pulls, freight processes, recalls, and returns to vendors.
Follow loss prevention, security, payment, return, exchange, and company policy procedures; recognize and respond to security risks and emergencies.
Complete assigned shifts and cover shifts when needed; handle schedule changes professionally.
Maintain store supplies and contact lists, complete new-hire paperwork and tasks, and communicate with Corporate Office departments.
Communicate merchandise concerns, policy violations, and Teammate or Guest concerns to appropriate management or Human Resources contacts.
Travel to and cover other district stores when business needs require.
Perform other duties and special projects as assigned.