Assistant in Training (Bluhawk Mall)

Bluhawk Mall•Overland Park, KS

3d•Onsite

About The Position

The Assistant in Training (AIT) helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. The Assistant Manager position is a progression from AIT and includes additional high-level duties, although most duties and responsibilities are shared. The AIT supports sales generation and Guest service, Teammate recruiting and development, visual merchandising, store operations, and leadership. The role requires working a flexible schedule according to store and business needs, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas. The position assists the Store Manager in supervising.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the District based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the listed physical activities, including standing, walking, handling and feeling objects, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide engaging and attentive service, answer questions, recommend and locate merchandise, anticipate Guest needs, and create a wardrobing experience.
Demonstrate product knowledge and showmanship; communicate current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, total net sales, and other performance goals; use the Sales Presentation Guide (SPG) and support Guest loyalty, fit appointments, Buckle credit card, and Guest Connect.
Build Guest relationships and a client-based business, recognize and communicate Guest levels to the Team, ask for and remember Guest names, and help expand Guest selections using available inventory and search tools.
Plan sales goals with the Store Manager, take ownership of store sales performance, and demonstrate leadership and high standards whether or not the Manager is present.
Identify recruiting opportunities, assist the Store Manager with staffing needs, and help recruit, train, motivate, educate, and develop Teammates.
Participate in daily setup, training, impacting, and review; use the Performance Tracker; execute department calendar actions and weekly delegation; and support Teammate accountability and training.
Coach Teammates in denim showmanship and fit, product education, fashion and dress code, Guest engagement, sales presentations, and non-sales positions.
Partner with the Store Manager to set and implement the store’s education focus, execute segments supporting business goals, and maintain training needs and contact lists.
Own and influence product through zone ownership; recognize and assign zones and projects, demonstrate and review the four zones, and help ensure compliance with visual standards and checklists.
Identify merchandising opportunities, communicate recommendations to the Store Manager, maintain a well-sized sales floor and appropriately displayed freight, and take action to improve visual results.
Use the Performance Tracker to identify changes that may improve store performance; conduct informative and influential store tours and maintain visual standards on the floor and in the backroom.
Work a flexible schedule as needed, complete assigned shifts, and cover shifts when needed.
Use the planner and complete opening and closing checklists; execute and train others on opening and closing procedures.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and execute and teach all point-of-sale procedures.
Handle calls from the Corporate Office and maintain a positive attitude when addressing challenging situations involving Guests or Teammates.
Apply policies for payments, returns, exchanges, and Loss Prevention; navigate and execute tools on the home page; and give guidance and feedback to non-sales positions.
Maintain a clean, organized, and shoppable store; provide feedback about merchandise handling; and promptly communicate policy violations and Teammate or Guest concerns to the appropriate leaders or Human Resources.
Follow Buckle’s Code of Ethics, policies, procedures, and handbooks; complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies.
Complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors (RTVs).
Build relationships and communicate with Corporate Office departments to assist the Store Manager in operating the store effectively.
Monitor and maintain adequate supplies inventory and handle emergencies in the Store Manager’s absence according to Company guidelines.
Support leadership, promote personal and store growth, give and receive feedback, conduct interviews as needed, solve problems, and self-educate on company tools and share that information.
Understand and administer Buckle Commitment to Success; travel to and cover other stores within the District based on business needs; and handle schedule changes professionally.
Perform special projects and other duties as assigned.