Assistant in Training

The Buckle, Inc.•Ponca City, OK

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role combines sales, merchandising, and store operations, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership; shares responsibility for training and motivating Teammates; and acts as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and adds higher-level duties, while most responsibilities are shared. The role focuses on delivering attentive Guest service and achieving sales goals; recruiting, training, coaching, and developing Teammates; maintaining visual merchandising standards; and supporting store operations, loss prevention, and leadership. The position requires a flexible schedule, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs. The Teammate regularly works in a retail store setting with a usually moderate noise level and may travel to cover other stores in the district based on business needs. This position assists the Store Manager in supervising. A high school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination is listed. The work includes regular standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting is occasional. The Teammate must be able to lift and maneuver 50 pounds throughout the store and backroom, with reasonable accommodations as applicable.

Requirements

High school diploma or GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Ability to provide strong Guest service, demonstrate product knowledge, and work toward personal and store sales goals.
Ability to train, coach, motivate, and lead Teammates and to give and receive feedback.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the job, including standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting occasionally.
Ability to execute store sales, merchandising, operational, point-of-sale, loss-prevention, and company policy procedures.

Responsibilities

Greet Guests and provide friendly, engaging, attentive service throughout the store.
Answer questions about the store and merchandise; recommend, select, and locate products based on Guest needs, and suggest additional items to create a wardrobing experience.
Demonstrate product knowledge and share sales education, current promotions, payment and exchange policies, and security practices with Guests and Teammates.
Achieve personal sales-per-hour, average sale, and total net sales goals; contribute to store sales performance and plan sales goals with the Store Manager.
Use the Sales Presentation Guide daily and support Guest loyalty and business-building activities, including fit appointments, Buckle credit card, and Guest Connect.
Develop Guest relationships and client-based business, recognize and communicate Guest levels, and ask for and remember Guest names.
Recruit Teammates using available referral and recruiting tools, and assist the Store Manager with staffing needs, interviews, and talent development.
Train, coach, motivate, and develop Teammates in sales presentation, loss prevention, shift orientation, leadership, non-sales positions, and other required standards.
Maintain a positive floor culture, model dress code and leadership behaviors, delegate and follow up on daily tasks, and communicate with fellow leaders and Teammates.
Partner with the Store Manager to select and implement education focuses, execute business segments, and track delegated actions and department results.
Own and influence product presentation through zone ownership; delegate, demonstrate, and review zones and projects with Teammates.
Ensure Teammates follow visual standards, the visual library, and the Weekly Visual Checklist; maintain appropriate floor sizing and display of new freight.
Identify merchandising opportunities and product changes, communicate recommendations, and maintain visual standards on the sales floor and in the backroom.
Complete opening and closing checklists and scheduled shifts, and cover shifts when needed.
Follow loss-prevention, security, payment, return, exchange, and point-of-sale procedures; teach POS procedures and respond appropriately to security risks and theft.
Maintain a clean, organized, shoppable store; complete markdowns, pulls, freight processing, recalls, and returns to vendors; and monitor store supplies.
Complete new-hire paperwork and tasks promptly and accurately in accordance with Human Resources guidelines and legal policies.
Communicate policy violations and Teammate or Guest concerns to the appropriate Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
Support store planning across week, month, and year; establish effective working relationships with Corporate Office departments; and provide feedback on merchandise handling concerns.
Handle emergencies in the Store Manager’s absence according to company guidelines and perform other assigned duties and special projects.
Assist the Store Manager in supervising and travel to cover other stores within the district when business needs require.