Assistant in Training

The Buckle, Inc.•Great Falls, MT

3d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in creating an enjoyable shopping experience for Guests. The role performs sales, merchandising, and operational tasks, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT helps develop sales, recruit and train Teammates, and provides leadership. AITs and Assistant Managers share most duties; the Assistant Manager role is a progression from AIT and includes additional higher-level responsibilities. The AIT shares responsibility for training and motivating Teammates and acts as Store Manager in the Store Manager’s absence. The position assists the Store Manager in supervising and may travel to or cover other stores within the district based on business needs. The role is based in a retail store, where the work environment is usually moderately noisy. The schedule is flexible and may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs. Physical duties include standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and occasionally sitting. The Teammate must be able to lift and maneuver up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described, including standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to execute and teach POS procedures and follow company policies, including payment, returns, exchanges, and Loss Prevention procedures.
Ability to provide customer service, communicate effectively, give and receive feedback, coach and motivate Teammates, and maintain a professional and positive attitude.

Responsibilities

Provide friendly, engaging, and knowledgeable service; help Guests find merchandise, recommend additional products, and build client relationships.
Meet personal sales-per-hour, average-sale, and net-sales goals; support store sales performance and business-builder goals, including fit appointments, Buckle credit card, and Guest Connect.
Use the Sales Presentation Guide (SPG), product knowledge, sales education, showmanship, and Guest feedback to improve sales presentations and results.
Plan sales goals with the Store Manager and demonstrate ownership of sales performance, including sales, average sale, business builders, and denim.
Recognize recruiting opportunities and assist the Store Manager with recruiting for store staffing needs.
Train, coach, motivate, and develop Teammates in sales presentation, accountability, shift orientation, Loss Prevention, product education, and other role-specific needs.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker and complete assigned department and weekly delegation actions.
Partner with the Store Manager to select and implement the store’s education focus and help execute business goals across store segments.
Support visual merchandising through zone ownership, assigning and reviewing zones and projects, maintaining visual standards, and ensuring freight is appropriately displayed.
Identify merchandising opportunities and product changes; communicate recommendations and solutions to the Store Manager and maintain visual standards on the sales floor and in the backroom.
Complete opening and closing checklists and other planning and operational tasks, including markdowns, pulls, freight, recalls, and vendor returns.
Follow POS, payment, return, exchange, security, and Loss Prevention procedures; recognize and respond to security risks and theft.
Maintain a clean, organized, and shoppable store; monitor supplies and communicate merchandise-handling concerns.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and work a flexible schedule based on business needs.
Communicate policy violations and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely, confidential manner.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies.
Establish effective communication with Corporate Office departments and assist the Store Manager in store operations.
Provide leadership support, assist with supervision, conduct interviews as needed, and handle emergencies in the Store Manager’s absence according to company guidelines.
Travel to and cover other district stores as required by business needs.
Perform other duties and special projects as assigned.