Assistant in Training

The Buckle, Inc.•Asheville, NC

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. They work with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the Store Manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, though most duties and responsibilities are shared. The role includes providing friendly, attentive Guest service and product recommendations; meeting individual and store sales goals; building Guest relationships; recruiting, training, coaching, and motivating Teammates; managing visual merchandising and store presentation; and carrying out operational, loss-prevention, staffing, and administrative tasks. The position assists the Store Manager in supervising and may travel to cover other stores within the District as business needs require. The Teammate regularly works in a retail store setting with a usually moderate noise level. The position requires frequent standing, walking, handling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing. It occasionally requires sitting and includes lifting and maneuvering up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide effective Guest service and meet personal and store sales goals.
Ability to communicate, coach, train, motivate, and work effectively with Teammates and management.
Ability to work a flexible schedule, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the District based on business needs.
Physical ability to stand, walk, handle and feel objects, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests warmly, provide attentive service, answer merchandise questions, recommend products, and help Guests locate or obtain merchandise.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and build client-based Guest relationships.
Maintain product, sales, promotion, payment, exchange, return, and security knowledge; share product education and demonstrate merchandise.
Meet personal sales-per-hour, average sale, and net sales goals; contribute to store sales and business-builder goals, including fit appointments, Buckle credit card, and Guest Connect.
Use the Sales Presentation Guide (SPG), plan sales goals with the Store Manager, and demonstrate ownership of store sales performance.
Provide leadership by example, maintain high standards, communicate Guest levels, welcome feedback, and consistently perform leadership actions.
Recognize recruiting opportunities and assist the Store Manager with recruiting and staffing needs.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, loss prevention, sales presentation, leadership, and non-sales positions.
Maintain a positive floor culture, support daily setup and training, use the Performance Tracker, and help implement the store’s education focus and business goals.
Coordinate department actions, calendars, delegation worksheets, check-ins, and Teammate training needs.
Demonstrate and coach denim showmanship, denim fit cards, product engagement, and merchandise knowledge across both the Gals’ and Guys’ sides.
Manage product through zone ownership; assign zones and projects, partner with the Store Manager on the four zones, and ensure visual standards and checklists are followed.
Identify merchandising opportunities, communicate recommendations, ensure the sales floor is sized and freight is displayed appropriately, and maintain visual standards on the sales floor and in the backroom.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures and other store tools.
Recognize and address security risks and theft; follow loss-prevention guidance, including daily bag and purse checks.
Complete scheduled shifts and cover shifts as needed; handle schedule changes professionally.
Maintain a clean, organized, shoppable store and provide feedback about merchandise handling concerns.
Communicate policy violations and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely, confidential manner.
Apply company policies, procedures, handbooks, and Code of Ethics; complete new-hire paperwork and tasks accurately and promptly.
Complete planning, markdowns, pulls, freight processing, recalls, and returns to vendors; maintain adequate supplies and communicate with Corporate Office departments.
Handle emergencies in the Store Manager’s absence in accordance with company guidelines.
Assist the Store Manager in supervising; support leadership, promote growth, conduct interviews as needed, solve problems, and share knowledge of company tools.
Travel to and cover other stores within the District based on business needs.
Perform other duties and special projects as assigned.