Assistant in Training

The Buckle, Inc.•Cedar Park, TX

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. They work with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, although most duties are shared. The role focuses on providing exceptional Guest service, meeting sales goals, developing Teammates, maintaining visual and merchandising standards, and supporting store operations. The position assists the Store Manager with supervision and may require travel to cover other stores within the District. Work is performed in a retail store setting, where the noise level is usually moderate.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate effectively, and work collaboratively with Guests, Teammates, store leadership, and Corporate Office departments.
Ability to meet sales goals and demonstrate product knowledge, sales presentation, and merchandising skills.
Ability to train, coach, motivate, and provide or receive feedback.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to other stores within the District based on business needs.
Ability to perform the physical demands of the role, including standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and lifting and maneuvering up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Greet Guests, provide attentive service, answer merchandise questions, recommend products, and help Guests locate merchandise.
Build Guest relationships and create a client-based business by anticipating needs, suggesting additional items, and delivering a wardrobing experience.
Demonstrate product knowledge and sales techniques, share current promotions and store policies, and support Guest loyalty and business-building activities.
Meet personal sales-per-hour, average sales, and total net sales goals; contribute to store sales performance and plan goals with the Store Manager.
Use the Sales Presentation Guide (SPG) and other store tools to support sales goals and improve presentations.
Recognize Guest levels, ask business-driven questions, welcome feedback, and consistently demonstrate leadership and showmanship.
Identify recruiting opportunities and assist the Store Manager with recruitment and staffing needs.
Train, coach, motivate, and educate Teammates on accountability, shift orientation, Loss Prevention, sales presentation standards, product knowledge, and non-sales roles.
Support daily setup, training, performance reviews, task completion, and education priorities; use tools such as the Performance Tracker and Weekly Delegation Worksheet.
Maintain a positive floor culture, model the dress code, encourage current fashion, communicate with the Team, and follow up on Teammate training needs.
Own and influence product presentation through zone ownership; assign projects and learning goals and partner with the Store Manager to delegate, demonstrate, and review zones.
Ensure Teammates follow visual standards, the Visual library, and Weekly Visual Checklist; maintain appropriate product sizing and freight presentation on the sales floor.
Identify merchandising opportunities and changes that can improve visual results and store performance; maintain visual standards on the sales floor and in the backroom.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists; execute and teach Point of Sale procedures and follow payment, return, exchange, and Loss Prevention policies.
Recognize security risks and theft, follow Loss Prevention guidelines, and handle emergencies in the Store Manager’s absence according to Company guidelines.
Maintain a clean, organized, and shoppable store; handle markdowns, pulls, freight, recalls, vendor returns, and inventory of supplies.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and provide feedback about merchandise handling concerns.
Communicate policy violations and Teammate or Guest concerns promptly and confidentially to the appropriate management or Human Resources contacts.
Complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies; support store planning across weekly, monthly, and yearly timeframes.
Build effective relationships and communication with Corporate Office departments to support store operations.
Support Leadership, promote personal and store growth, conduct interviews as needed, solve problems, and share knowledge of company tools.
Travel to and cover other stores within the District based on business needs.
Perform other duties and special projects as assigned while contributing to a positive team spirit and fulfilling the company mission.