Assistant in Training

The Buckle, Inc.•Norfolk, NE

3d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role combines sales, guest service, merchandising, and store operations with leadership development. The AIT helps develop sales, recruit and train Teammates, and shares responsibility for motivating the team. The position may act as Store Manager in the manager’s absence. Assistant Manager is a progression from AIT and includes additional duties, although most responsibilities are shared. The AIT delivers attentive, knowledgeable Guest service; works toward personal and store sales goals; and supports product education, guest loyalty, and client relationships. The role helps recruit, train, coach, and motivate Teammates, coordinates department and sales-focused activities, and supports visual merchandising and zone ownership. Operational work includes opening and closing procedures, point-of-sale tasks, freight and inventory activities, loss prevention, store cleanliness, and compliance with company policies. The AIT assists the Store Manager with supervision and store operations and may travel to cover other stores within the district as business needs require. The position regularly works in a retail store setting with usually moderate noise. Physical duties include standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and the ability to lift and maneuver up to 50 pounds throughout the store and backroom. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the stated physical duties, including standing, walking, using hands, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to execute sales, customer-service, merchandising, point-of-sale, loss-prevention, and store-operational procedures.
Ability to train, coach, motivate, communicate with, and provide feedback to Teammates.
Ability to maintain a positive, professional attitude and follow company policies, procedures, handbooks, and Code of Ethics.

Responsibilities

Greet Guests, provide knowledgeable and attentive service, answer questions, recommend merchandise, and help Guests find or obtain products.
Build Guest relationships and support client-based business, guest loyalty, fit appointments, Buckle credit card participation, and guest connection.
Meet personal sales-per-hour, average-sales, and total-net-sales goals, and contribute to store sales performance and business-builder results.
Use the Sales Presentation Guide daily and demonstrate product knowledge, sales presentation, denim showmanship, and product education.
Plan sales goals with the Store Manager and communicate Guest levels and sales opportunities to the Team.
Identify recruiting opportunities and assist the Store Manager with recruiting for store staffing needs.
Train, coach, motivate, and educate Teammates on accountability, shift orientation, loss prevention, sales presentation, product knowledge, and non-sales positions.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker and complete department check-ins, calendars, and delegation worksheets.
Promote a positive floor culture, demonstrate the dress code, provide feedback, and help Teammates complete daily tasks and training needs.
Own and influence product through zone ownership; assign zones and projects, partner with the Store Manager on the four zones, and reinforce visual standards and checklists.
Identify merchandising opportunities, communicate recommendations, maintain appropriately sized and displayed merchandise, and uphold visual standards on the sales floor and in the backroom.
Use opening and closing checklists and planner tools, and execute and train others on point-of-sale procedures.
Recognize security risks and theft, follow loss-prevention guidelines, and comply with payment, return, exchange, and company policies.
Complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors; monitor supplies and provide feedback about merchandise handling.
Maintain a clean, organized, and shoppable store; complete scheduled shifts and cover shifts when needed.
Communicate policy violations and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely and confidential manner.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies.
Assist the Store Manager in supervising, conducting interviews as needed, handling schedule changes, and managing store operations.
Handle emergencies in the Store Manager’s absence in accordance with company guidelines and establish effective working relationships with Corporate Office departments.
Travel to and cover other stores within the district based on business needs.
Perform other duties and special projects as assigned.