Assistant in Training

The Buckle, Inc.•Tulsa, OK

4d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in creating an enjoyable shopping experience for Guests. The role combines sales, guest service, merchandising, and operational responsibilities, including cashiering, merchandise displays and pulls, register procedures, and routine store cleaning. The AIT helps develop sales, recruit Teammates, and provide leadership, and shares responsibility for training and motivating Teammates. The AIT also acts as Store Manager in the manager’s absence. Assistant Manager duties are a progression from the AIT role and include additional higher-level responsibilities, although most duties are shared. The role requires delivering attentive, knowledgeable Guest service and meeting personal and store sales goals. The AIT helps recruit, train, coach, and motivate Teammates; supports visual merchandising and store presentation; and performs operational and leadership tasks. The position assists the Store Manager with supervision and may travel to or cover other stores within the district based on business needs. This position is performed in a retail store setting with usually moderate noise. The role regularly involves standing, walking, handling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing; sitting is occasional. It requires the ability to lift and maneuver 50 pounds throughout the store and backroom, as well as close, distance, color, peripheral, and depth vision, depth perception, and the ability to adjust focus.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of and day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to stand, walk, handle objects, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear regularly; sitting is occasionally required.
Close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to provide customer service, communicate professionally, work with a team, and give and receive feedback.

Responsibilities

Welcome Guests and provide friendly, engaging, knowledgeable service throughout the store.
Recommend and locate merchandise based on Guest needs, suggest additional items, and create a wardrobing experience.
Maintain knowledge of products, promotions, payment and exchange policies, and security practices; use the Sales Presentation Guide to support sales goals.
Meet personal sales-per-hour, average sale, and net sales goals, and support store sales performance and Guest loyalty initiatives.
Build Guest relationships, recognize and communicate Guest levels, and model showmanship and attentive customer service.
Support the Store Manager in planning sales goals and executing business-building actions.
Identify recruiting opportunities and assist the Store Manager with staffing and recruitment needs.
Train, coach, motivate, and develop Teammates in sales, service, accountability, loss prevention, shift orientation, merchandising, and other job duties.
Help maintain a positive floor culture, communicate with the team, delegate tasks, and follow up on training needs and daily priorities.
Support store education, leadership development, training shifts, and execution of the Leadership Playbook.
Manage and influence product presentation through zone ownership, visual standards, store tours, freight placement, and visual checklists.
Recognize merchandising opportunities and communicate recommendations to the Store Manager.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures.
Follow loss prevention, payment, return, exchange, security, and company policy requirements.
Maintain a clean, organized, and shoppable store; complete markdowns, pulls, freight processing, recalls, and vendor returns.
Complete new-hire paperwork and other administrative tasks in line with HR and legal guidelines.
Monitor store supplies and communicate merchandise-handling concerns and policy or conduct issues to appropriate leaders.
Assist the Store Manager in supervising the store and handle emergencies in the Store Manager’s absence according to company guidelines.
Complete assigned shifts, cover shifts when needed, work a flexible schedule including weekends and certain holiday periods, and travel to or cover other district stores when business needs require.
Perform additional duties and special projects as assigned.