Assistant in Training

Gallatin Valley Mall•Bozeman, MT

3d•Onsite

About The Position

The Assistant in Training (AIT) supports Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The AIT works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. Assistant Manager is a progression from AIT and includes additional higher-level duties, although most duties and responsibilities are shared. The AIT provides attentive Guest service, supports sales goals and Guest loyalty, develops and coaches Teammates, maintains visual merchandising standards, and helps execute store operations and planning. The role assists the Store Manager with staffing, training, store performance, inventory and merchandise processes, scheduling needs, and effective store operation. The position is based in a retail store setting and may require a flexible schedule, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the District based on business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance and jump, stoop, kneel, crouch, or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral, depth perception, and ability to adjust focus.
Ability to provide and receive feedback, maintain a positive and professional attitude, and work with Guests and Teammates in challenging situations.
Ability to execute and teach POS procedures, Loss Prevention practices, store policies, and operational checklists.

Responsibilities

Greet Guests with a friendly, engaging attitude and provide legendary service throughout the store.
Recommend, select, and help locate merchandise based on Guest needs; suggest additional items and create a wardrobing experience.
Demonstrate product knowledge and sales education, and keep current on promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average-sale, total-net-sales, and other performance goals set by Store Management.
Use the Sales Presentation Guide (SPG) daily and contribute to sales presentations, Guest loyalty, fit appointments, Buckle credit card activity, and Guest connections.
Build Guest relationships and a client-based business; recognize and communicate Guest Levels to the Team and remember Guest names.
Plan sales goals with the Store Manager and demonstrate ownership of store sales performance and business builders.
Recognize recruiting opportunities, assist the Store Manager with staffing needs, and maintain current contact lists and records of top talent.
Train, coach, motivate, and develop Teammates in sales, accountability, shift orientation, Loss Prevention, sales presentation, leadership, and non-sales positions.
Participate in daily setup, training, impacting, and reviewing activities, using the Performance Tracker and other company tools.
Support department results, complete department calendar actions and mid-week check-ins, and track delegated work on the Weekly Delegation Worksheet.
Partner with the Store Manager to choose an education focus and help delegate and implement it; execute segments that support business goals.
Own and influence product through zone ownership; assign zones and projects with learning goals, and partner with the Store Manager to delegate, demonstrate, and review all four zones.
Ensure Teammates follow visual standards, the Visual library, and the Weekly Visual Checklist; identify merchandising opportunities and communicate recommendations to the Store Manager.
Give informative and influential store tours; keep the sales floor sized and new freight appropriately displayed; maintain visual standards on the floor and in the backroom.
Use the Performance Tracker to identify and implement changes that may improve store performance and visual results.
Work a flexible schedule as required by store and business needs, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Use the planner and complete opening and closing checklists; execute and train others on checklist procedures.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and execute and teach Point of Sale (POS) procedures.
Handle calls from the Corporate Office and apply policies regarding payments, returns, exchanges, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; respond positively and professionally to schedule changes.
Maintain a clean, organized, and shoppable store and provide feedback about merchandise handling concerns.
Report policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
Follow the Buckle Code of Ethics, policies, procedures, and handbooks; complete new-hire paperwork and tasks promptly and accurately under Human Resources guidelines and legal policies.
Complete markdowns, pulls, inbound and outbound freight, recalls, and Return to Vendors (RTVs).
Build relationships and communicate with Corporate Office departments to help the Store Manager operate the store effectively.
Monitor and maintain adequate supplies inventory and immediately handle emergencies in the Store Manager’s absence in accordance with Company guidelines.
Assist the Store Manager in supervising; support leadership, promote personal and store growth, and maintain professional relationships with Teammates.
Conduct daily interviews as needed to support Team development and growth; overcome objections and problem-solve.
Self-educate on company tools and share relevant information with others; understand and administer Buckle Commitment to Success.
Travel to and cover other stores within the District based on business needs.
Perform other duties and special projects as assigned.