Assistant in Training

Battlefield Mall•Springfield, MO

6d•Onsite

About The Position

The Assistant in Training (AIT) helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The AIT works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The role shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. Assistant Manager duties represent a progression from the AIT role and include additional high-level responsibilities; most duties are shared between the two positions. The position focuses on Guest service and sales, Teammate recruiting and development, visual merchandising, store operations, and leadership. The AIT supports store sales and business goals, contributes to a positive team culture, and helps maintain an organized, secure, and shoppable store. The job is performed in a retail store setting and may require a flexible schedule, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear; sitting is occasionally required.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral and depth perception, and ability to adjust focus.
Ability to provide customer service, communicate effectively, work with Guests and Teammates, and contribute to a positive team spirit.
Ability to assist with supervising, training, coaching, motivating, and developing Teammates.
Ability to follow company policies and procedures, handle challenging situations, solve problems, and respond to emergencies.
Ability to travel to and cover other stores within the District based on business needs.

Responsibilities

Provide friendly, engaging, and knowledgeable Guest service throughout the store, including the sales floor, fitting rooms, and register area.
Recommend and locate merchandise based on Guest needs, suggest additional items, and create a wardrobing experience using product knowledge and sales education.
Meet personal sales, average sale, sales-per-hour, and total net sales goals; support store sales performance and business builders, including fit appointments, Buckle credit card, and Guest Connect.
Use the Sales Presentation Guide (SPG), product search tools, inventory resources, and iPad apps to support sales and Guest selection.
Build Guest relationships and a client-based business, recognize and communicate Guest levels, and ask for and remember Guest names.
Work with the Store Manager to plan sales goals, select an education focus, delegate and implement priorities, and execute store segments and department actions.
Recognize recruiting opportunities; assist the Store Manager with staffing needs, interviews, and adding promising candidates to the team.
Train, coach, motivate, and develop Teammates in sales, product knowledge, showmanship, denim fit, accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, model the dress code and leadership expectations, welcome feedback, and communicate regularly with fellow leaders and Teammates.
Own and influence visual merchandising through zone ownership, store tours, visual standards, freight placement, floor sizing, and completion of visual checklists.
Identify merchandising opportunities and recommend or implement changes to improve store performance and visual results.
Use the planner and complete opening and closing checklists; execute and train others on markdowns, pulls, freight, recalls, and return-to-vendor processes.
Execute and teach Point of Sale procedures and company policies for payments, returns, exchanges, security, and Loss Prevention.
Maintain a clean, organized, and shoppable store; monitor supplies and provide feedback about merchandise handling concerns.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and handle emergencies in the Store Manager’s absence according to company guidelines.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and travel to or cover other district stores as business needs require.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Complete new-hire paperwork and tasks promptly and accurately in accordance with Human Resources guidelines and legal policies.
Maintain effective communication with Corporate Office departments and support the Store Manager in store operations.
Follow Buckle’s Code of Ethics, policies, procedures, handbooks, and Commitment to Success; perform other assigned duties and special projects.