Assistant in Training

The Buckle, Inc.•Fort Gratiot Charter Township, MI

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. They work directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, though most responsibilities are shared. The role focuses on sales generation and Guest service, recruiting and developing Teammates, visual merchandising, store operations, and leadership. The AIT helps plan and achieve sales goals, delivers product education and showmanship, supports hiring and training, maintains visual and operational standards, and assists the Store Manager in supervising the store. The position requires a flexible schedule, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. The role may also require travel to cover other stores within the district. The position is performed in a retail store setting with a usually moderate noise level. Physical requirements include standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and the ability to lift and maneuver up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, demonstrate product knowledge, and work toward sales goals.
Ability to train, coach, motivate, and lead Teammates.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described, including standing, walking, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests and provide friendly, engaging, and attentive service throughout the store.
Answer Guest questions, recommend and locate merchandise, suggest complementary items, and create a wardrobing experience.
Demonstrate product knowledge and sales education, and share current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sale, and total net sales goals; plan sales goals with the Store Manager and take ownership of store sales performance.
Use the Sales Presentation Guide (SPG) and support Guest loyalty, fit appointments, Buckle credit card participation, and Guest connections.
Build Guest relationships and a client-based business, recognize and communicate Guest levels, and ask for and remember Guest names.
Recognize recruiting opportunities, assist the Store Manager with staffing, conduct interviews as needed, and maintain an up-to-date talent contact list.
Train, coach, motivate, and develop Teammates in sales presentation, loss prevention, accountability, shift orientation, store procedures, and non-sales positions.
Promote a positive floor culture, demonstrate dress-code standards, communicate with the team, and support daily training, setup, and business goals.
Execute department actions, calendars, mid-week check-ins, and weekly delegation plans; help select and implement the store’s education focus.
Own and influence product presentation through zone ownership; delegate, demonstrate, and review zones with the Store Manager.
Ensure Teammates follow visual standards, the visual library, and weekly visual checklists; identify merchandising opportunities and communicate recommendations.
Maintain properly sized and presented sales-floor merchandise, oversee visual standards in the sales floor and backroom, and use the Performance Tracker to improve results.
Work a flexible schedule as business needs require, complete scheduled shifts, and cover shifts when needed.
Complete opening and closing checklists, use store planning tools, and execute and teach point-of-sale procedures.
Follow loss-prevention and security guidelines, including daily bag and purse checks; recognize and respond to security risks and theft.
Maintain a clean, organized, and shoppable store; handle markdowns, pulls, freight, recalls, and returns to vendors, and maintain adequate supply inventory.
Communicate merchandise-handling issues, policy violations, and Teammate or Guest concerns to appropriate management or Human Resources promptly and confidentially.
Complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies.
Build effective working relationships with Corporate Office departments and support the Store Manager in operating the store.
Support leadership, give and receive feedback, promote personal and store growth, solve problems, and maintain professional relationships with Teammates.
Apply Buckle’s Code of Ethics, policies, procedures, handbooks, and Commitment to Success; handle emergencies in the Store Manager’s absence according to company guidelines.
Travel to and cover other stores within the district based on business needs.
Perform other duties and special projects as assigned.