Assistant in Training

The Buckle, Inc.•Grand Forks, ND

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. Working with the Store Manager and Leadership Team, they develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, while most duties are shared. The position combines Guest service and sales with Teammate recruiting, training, and development; visual merchandising; store operations; and leadership. The role assists the Store Manager in supervising and requires working a flexible schedule based on store and business needs, including possible mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas. The Teammate regularly works in a retail store setting with usually moderate noise.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate effectively, and work collaboratively with Guests, Teammates, store leadership, and Corporate Office departments.
Ability to meet sales and Guest loyalty goals and demonstrate product knowledge and sales presentation skills.
Ability to train, coach, motivate, and lead Teammates and to give and receive feedback.
Ability to work a flexible schedule, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Ability to regularly stand, walk, use hands to handle or feel objects, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide friendly, engaging Guest service; answer merchandise questions; recommend and locate products; anticipate Guest needs; and build Guest relationships and client-based business.
Demonstrate product knowledge and sales showmanship, share product and sales education, communicate promotions and store policies, and meet personal sales and Guest loyalty goals.
Use the Sales Presentation Guide daily, plan sales goals with the Store Manager, monitor store sales performance, and identify opportunities to improve sales presentations and business results.
Recognize and communicate Guest levels, ask for and remember Guest names, and support Guest loyalty, fit appointments, Buckle credit card, and Guest connect activities.
Identify recruiting opportunities and assist the Store Manager with staffing, interviews, and maintaining a pipeline of talent.
Train, coach, motivate, and educate Teammates on accountability, shift orientation, Loss Prevention, sales presentations, product knowledge, fashion, and non-sales positions; identify and follow through on training needs.
Support daily setup, training, floor impact, and review; use the Performance Tracker; execute department calendars and delegated actions; and communicate updates to fellow leaders and Teammates.
Own and influence merchandise through zone ownership; assign zones and projects with learning goals; demonstrate visual tools; and partner with the Store Manager to delegate, demonstrate, and review the four zones.
Monitor visual standards, visual resources, checklists, product sizing, freight placement, and floor and backroom presentation; identify merchandising opportunities and recommend solutions.
Give store tours and anticipate product changes, taking initiative to improve visual results and store performance.
Work a flexible schedule, complete scheduled shifts, and cover shifts when needed, including possible mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Use the planner and complete opening and closing checklists; execute and train others on opening and closing procedures.
Recognize security risks and theft, follow Loss Prevention guidelines, perform daily bag and purse checks, and execute and teach Point of Sale procedures.
Apply policies for payments, returns, exchanges, Loss Prevention, ethics, and store procedures; handle Corporate Office calls and complete required new-hire paperwork and tasks.
Maintain a clean, organized, shoppable store; complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors; and maintain adequate supplies.
Communicate merchandise handling concerns, policy violations, and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely and confidential manner.
Build relationships and communicate with Corporate Office departments to support store operations; handle emergencies in the Store Manager’s absence in accordance with company guidelines.
Support the Leadership Team, give and receive feedback, promote personal and store growth, problem-solve, handle schedule changes professionally, and travel to cover other district stores based on business needs.
Fulfill Buckle’s mission through customer service and a positive team spirit, and perform other assigned duties and special projects.