Assistant in Training

The Buckle, Inc.•Bowling Green, KY

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. They work with the Store Manager and Leadership Team to develop sales, recruit Teammates, provide leadership, and share responsibility for training and motivating the team. They may act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, although most duties are shared. The position supports sales generation and Guest service, Teammate recruiting and development, visual merchandising, store operations, and leadership. The AIT assists the Store Manager in supervising and helps maintain sales and service standards, develop Teammates, execute merchandising and operational plans, and respond to store needs. The role requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs. Travel to cover other stores within the district may also be required. This role is performed in a retail store setting, where the noise level is usually moderate. The job includes regular standing, walking, handling merchandise, and other physical activities, as well as the ability to lift and maneuver up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide strong customer service and communicate product knowledge, sales education, and merchandise recommendations to Guests and Teammates.
Ability to meet sales and Guest-loyalty standards and use sales and performance tools such as the Sales Presentation Guide and Performance Tracker.
Ability to train, coach, motivate, and develop Teammates and provide and receive feedback.
Ability to perform merchandising, visual presentation, inventory-handling, cashiering, and store-operational duties.
Ability to follow company policies, Loss Prevention procedures, and applicable Human Resources and legal guidelines.
Ability to work a flexible schedule, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel and cover other stores within the district based on business needs.
Ability to regularly stand, walk, use hands to handle or feel, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide engaging and knowledgeable service, answer merchandise questions, recommend products, and help Guests locate or obtain merchandise.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and build client-based Guest relationships.
Meet personal sales-per-hour, average-sale, total-net-sales, business-builder, and Guest-loyalty performance standards.
Use the Sales Presentation Guide (SPG), product knowledge, sales education, and showmanship to support sales goals and improve Teammate presentations.
Maintain knowledge of current sales, promotions, payment and exchange policies, return procedures, and security practices.
Plan sales goals with the Store Manager and take ownership of store sales performance, including sales, average sale, business builders, and denim.
Recognize and communicate Guest levels, ask for and remember Guest names, and support Guest loyalty, fit appointments, Buckle credit card, and Guest Connect activities.
Identify recruiting opportunities, assist the Store Manager with recruiting and staffing needs, and keep contact lists current with prospective talent.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, Loss Prevention, sales presentation, product education, and non-sales positions.
Participate in daily setup, training, impacting, and review; use the Performance Tracker and execute actions from department calendars and the Weekly Delegation Worksheet.
Promote a positive floor culture, demonstrate dress-code and leadership standards, and communicate with fellow leaders and Teammates.
Partner with the Store Manager to select an education focus, delegate and implement it, and execute store segments that support business goals.
Own and influence product presentation through zone ownership; assign zones and projects, partner with the Store Manager across all four zones, and follow visual standards and checklists.
Recognize merchandising opportunities, communicate recommendations, ensure the sales floor is sized and freight is displayed appropriately, and maintain visual standards on the floor and in the backroom.
Use the Performance Tracker and anticipate product changes to improve the store’s visual results and overall performance.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Use the planner and complete opening and closing checklists; execute and train others on opening and closing procedures.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office, maintain a positive attitude in challenging situations, and follow policies for payments, returns, exchanges, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; maintain a clean, organized, and shoppable store.
Give feedback to the Store Manager and Leadership Team about merchandise-handling concerns, and promptly and confidentially communicate policy violations or Teammate and Guest concerns to appropriate leaders or Human Resources.
Apply the Buckle Code of Ethics, policies, procedures, and handbooks; complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies.
Plan work across weekly, monthly, and yearly time frames; complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors; maintain an adequate supply inventory.
Build relationships and communicate with Corporate Office departments to support store operations; handle emergencies in the Store Manager’s absence according to company guidelines.
Support leadership, give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, and conduct interviews as needed.
Self-educate on company tools and share information; understand and administer Buckle Commitment to Success; handle schedule changes professionally.
Travel to and cover other stores within the district based on business needs.
Perform other duties and special projects as assigned.