Assistant in Training

Woodland Mall•Grand Rapids, MI

3d•Onsite

About The Position

The Assistant in Training (AIT) supports the store’s mission to create the most enjoyable shopping experience possible for Guests. Working directly with the Store Manager and Leadership Team, the AIT helps develop sales, recruit Teammates, and provide leadership. The role shares responsibility for training and motivating Teammates and acting as Store Manager in the Store Manager’s absence. Assistant Manager is a progression from the AIT position and includes additional higher-level duties, though most duties are shared. The AIT performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The position involves providing Guest service, meeting sales goals, supporting Teammate recruiting and development, managing visual merchandising, and executing store operations. The role assists the Store Manager in supervising and supports store and team growth. The position is performed in a retail store setting and requires a flexible schedule based on store and business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the District based on business needs.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide attentive and engaging service, answer merchandise and store questions, and recommend products based on Guest needs.
Demonstrate product knowledge and sales techniques, build Guest relationships, and support Guest loyalty, fit appointments, credit card, and other business-builder goals.
Meet personal sales-per-hour, average-sale, and net-sales goals; plan sales goals with the Store Manager and take ownership of store sales performance.
Use the Sales Presentation Guide daily and share sales, product, promotion, payment, exchange, and security knowledge with Teammates.
Recruit, train, coach, motivate, and develop Teammates; support staffing needs, conduct interviews as needed, and maintain recruiting contacts.
Help lead daily setup, training, reviews, shift orientation, Loss Prevention, sales presentations, and execution of store business goals.
Partner with the Store Manager to select and implement the store’s education focus and delegate tasks and projects to Teammates.
Own and influence product presentation and zone assignments; execute and review visual standards, display new freight, identify merchandising opportunities, and maintain floor and backroom standards.
Use store tools, performance tracking, calendars, checklists, and delegation worksheets to monitor results and complete assigned actions.
Execute and teach Point of Sale procedures, opening and closing checklists, markdowns, pulls, freight handling, recalls, and returns to vendors.
Maintain a clean, organized, and shoppable store; handle routine operational tasks and communicate merchandise-handling concerns.
Follow Loss Prevention procedures, recognize security risks and theft, perform required bag and purse checks, and handle payments, returns, and exchanges according to policy.
Complete scheduled shifts and cover shifts when needed; work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, or Human Resources in a timely and confidential manner.
Assist the Store Manager in supervising and operating the store, including handling emergencies in the Store Manager’s absence and coordinating with Corporate Office departments.
Support all company policies, the Code of Ethics, the Buckle Commitment to Success, and a professional, positive team environment.
Travel to and cover other stores within the District based on business needs.
Perform other duties and special projects as assigned.