Assistant in Training

The Buckle, Inc.•Oklahoma City, OK

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager support Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. Assistant Manager is a progression from AIT and includes additional higher-level duties, although most duties and responsibilities are shared. The role centers on delivering excellent Guest service and meeting sales goals; recruiting, training, coaching, and developing Teammates; managing visual merchandising and product presentation; and supporting store operations and leadership. The position requires a flexible schedule based on store and business needs, including mornings, evenings, weekends, and specified major holiday periods. The Teammate regularly works in a retail store setting with a usually moderate noise level.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, demonstrate product knowledge, and work toward sales and business goals.
Ability to train, coach, motivate, and communicate effectively with Teammates and Guests.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of and day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the district based on business needs.
Ability to perform the physical demands of the role, including standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and lifting and maneuvering up to 50 pounds.
Ability to use required store tools and systems, including the POS, planner, Performance Tracker, Sales Presentation Guide, and applicable home-page tools.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, answer merchandise questions, recommend products, and help locate or obtain merchandise.
Anticipate Guest needs, suggest additional items, create a wardrobing experience, and build client relationships.
Demonstrate product knowledge and sales showmanship, share current promotions and policies, and support Guest loyalty and business-builder programs.
Meet personal sales-per-hour, average sales, and total net sales goals; plan sales goals with the Store Manager and take ownership of store sales performance.
Use the Sales Presentation Guide (SPG) daily and help improve Teammate sales presentations.
Recognize Guest levels, ask for and remember Guest names, and communicate Guest information to the Team.
Identify recruiting opportunities and assist the Store Manager with recruiting and staffing needs.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, Loss Prevention, sales presentation, product knowledge, and non-sales positions.
Support daily setup, training, impacting, and reviewing; use the Performance Tracker and Weekly Delegation Worksheet to track goals and delegated actions.
Help select and implement the store’s education focus and execute sales segments and department plans.
Demonstrate and coach denim showmanship, denim fit-card usage, product engagement, and appropriate dress standards.
Own and influence product through zone assignments and projects; partner with the Store Manager to delegate, demonstrate, and review the four visual zones.
Ensure Teammates follow visual standards, the visual library, and the Weekly Visual Checklist; maintain visual standards on the sales floor and in the backroom.
Identify merchandising opportunities, maintain appropriately sized and presented merchandise, and recommend changes to improve visual and store performance.
Give informative and influential store tours.
Work a flexible schedule, including mornings, evenings, weekends, and the day of and day after Thanksgiving and Christmas, as business needs require.
Use the planner and complete opening and closing checklists; execute and train others on opening and closing procedures.
Recognize and address security risks and theft, follow Loss Prevention guidelines, and carry out daily bag and purse checks.
Execute and teach Point of Sale procedures; handle payments, returns, exchanges, and other applicable policies.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and travel to cover other district stores when needed.
Maintain a clean, organized, and shoppable store; complete markdowns, pulls, freight, recalls, and returns to vendors; monitor store supplies.
Complete new-hire paperwork and tasks promptly and accurately, following Human Resources and legal guidelines.
Communicate merchandise-handling concerns, policy violations, and Teammate or Guest concerns to appropriate management or Human Resources in a timely and confidential manner.
Build relationships and communicate with Corporate Office departments to support store operations.
Handle emergencies in the Store Manager’s absence in accordance with Company guidelines.
Support leadership, promote personal and store growth, give and receive feedback, conduct interviews as needed, solve problems, and share knowledge of company tools.
Follow the Buckle Code of Ethics, policies, procedures, handbooks, and Commitment to Success; perform other assigned duties and projects.