Assistant in Training

The Buckle, Inc.•Winston-Salem, NC

5d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role combines sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. AITs and Assistant Managers share responsibility for training and motivating Teammates and act as Store Manager in the Store Manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, although most duties are shared. The position focuses on sales generation and legendary Guest service, recruiting and developing Teammates, visual merchandising, store operations, and leadership. Responsibilities include helping Guests find merchandise, meeting sales goals, coaching and training the team, maintaining visual standards and inventory presentation, executing operational and loss-prevention procedures, and supporting store management. The position assists the Store Manager in supervising and may require travel to cover other stores within the district based on business needs. The role is performed in a retail store setting with usually moderate noise. Physical demands include regularly standing, walking, handling items, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting is occasional. The Teammate must be able to lift and maneuver 50 pounds throughout the store and backroom. Work schedules may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to execute and teach point-of-sale and store operational procedures and follow company policies and loss-prevention practices.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, recommend merchandise, and create a personalized shopping and wardrobing experience.
Meet personal sales-per-hour, average sales, total net sales, and other performance goals; plan sales goals with the Store Manager and support store sales performance.
Maintain knowledge of products, promotions, payment and exchange policies, security practices, and Guest loyalty programs; use sales tools and product searches to meet Guest needs.
Build Guest relationships and a client-based business, recognize and communicate Guest levels, and lead by example through showmanship and customer service.
Identify recruiting opportunities and assist the Store Manager with staffing and recruitment needs.
Train, coach, motivate, and develop Teammates in sales, loss prevention, shift orientation, leadership, product knowledge, and non-sales positions; identify and follow through on training needs.
Support daily setup, training, performance tracking, department actions, and store education priorities; communicate with fellow leaders and Teammates.
Own and influence product presentation through zone ownership, visual standards, store tours, freight-to-floor merchandising, and floor and backroom visual execution.
Partner with the Store Manager to delegate, demonstrate, and review visual zones and address merchandising opportunities.
Execute operational procedures, including opening and closing checklists, point-of-sale procedures, markdowns, pulls, freight, recalls, and returns to vendors.
Maintain a clean, organized, and shoppable store; monitor supplies and provide feedback about merchandise handling concerns.
Follow loss-prevention, security, payment, return, exchange, company policy, and code-of-ethics requirements; communicate policy violations and concerns promptly and confidentially.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally and travel to cover district stores when business needs require.
Assist the Store Manager in supervising, conducting interviews as needed, addressing emergencies in the Store Manager’s absence, and supporting store growth and leadership.
Complete new-hire paperwork and tasks accurately and promptly according to Human Resources guidelines and legal policies.
Perform other duties and special projects as assigned.