Assistant in Training

The Buckle, Inc.•Mason City, IA

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. They work with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. They also share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, although most duties are shared. The position combines Guest service and sales with Teammate recruiting, training, and development; visual merchandising; store operations; and leadership. The role requires a flexible schedule based on store and business needs, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas. The Teammate regularly works in a retail store setting with usually moderate noise. The job involves frequent standing, walking, reaching, handling objects, climbing or balancing, jumping, and bending or kneeling, and the ability to lift and maneuver up to 50 pounds throughout the store and backroom. The position assists the Store Manager in supervising.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the position, including regularly standing, walking, handling or feeling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting is occasionally required.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to provide and receive feedback, communicate professionally, maintain a positive attitude, solve problems, and support leadership.
Ability to execute and teach store procedures, follow company policies and Loss Prevention guidelines, and train and coach Teammates.

Responsibilities

Provide friendly, engaging Guest service; answer merchandise questions; recommend and locate products; anticipate Guest needs; and build client relationships.
Demonstrate product knowledge and showmanship, share product education, maintain awareness of promotions and store policies, and provide service throughout the sales floor, fitting rooms, front area, and register.
Work toward personal sales-per-hour, average-sale, and net-sales goals; use the Sales Presentation Guide; support Guest loyalty and business builders; and plan sales goals with the Store Manager.
Lead by example, maintain high standards, recognize Guest levels, seek feedback, and take ownership of store sales performance.
Identify recruiting opportunities; assist the Store Manager with staffing and interviews; build and maintain candidate contacts; and explain pay and Buckle benefits.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, Loss Prevention, sales presentation, product knowledge, and non-sales positions; identify and follow through on training needs.
Support daily setup, training, performance review, department goals, education focuses, sales segments, and assigned actions using tools such as the Performance Tracker and Weekly Delegation Worksheet.
Own and influence product presentation through zone ownership; assign and review zones and projects; follow visual standards and checklists; identify merchandising opportunities; and maintain visual standards on the sales floor and in the backroom.
Keep the sales floor sized, organized, clean, and shoppable; ensure new freight is displayed appropriately; and recommend visual or operational improvements.
Work a flexible schedule, complete assigned shifts, and cover shifts as needed, including mornings, evenings, weekends, and specified holiday periods based on business needs.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures; handle calls from the Corporate Office; and follow payment, return, exchange, and Loss Prevention procedures.
Recognize security risks and theft, follow Loss Prevention guidelines including daily bag and purse checks, and handle emergencies in the Store Manager’s absence according to company guidelines.
Complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors; monitor store supplies; and provide feedback about merchandise handling concerns.
Complete new-hire paperwork and tasks accurately and promptly in accordance with Human Resources guidelines and legal policies.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources promptly and confidentially; follow the Code of Ethics, policies, procedures, and handbooks.
Assist the Store Manager in supervising; support leadership and team growth; maintain professional relationships; handle schedule changes constructively; and travel to or cover other district stores based on business needs.
Perform other duties and special projects as assigned.