Assistant in Training

The Buckle, Inc.•Fayetteville, NC

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from the AIT role and includes additional higher-level duties, although most duties and responsibilities are shared. The role focuses on sales generation and Guest service; recruiting, training, and developing Teammates; visual merchandise management; store operations; and supervisory and leadership support. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. Travel to and cover other stores within the district may also be required based on business needs. The position regularly takes place in a retail store setting with usually moderate noise. Physical demands include standing, walking, handling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing. The Teammate must be able to lift and maneuver 50 pounds throughout the store and backroom. Sitting is occasionally required, and the job requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. A high school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination of education and experience is specified. Full-time benefits available after the applicable waiting period include insurance, spending and savings accounts, paid time off, a 401(k) retirement plan, a Teammate discount, performance bonuses, leave options, and an Employee Assistance Program.

Requirements

High school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate product knowledge, and contribute to individual and store sales goals.
Ability to train, coach, motivate, and develop Teammates and support store leadership.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described for the role, including standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, and crawling.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to execute store procedures and tools, including point-of-sale procedures, loss-prevention practices, opening and closing checklists, and merchandise handling.

Responsibilities

Greet Guests warmly, provide attentive service, answer questions, recommend and locate merchandise, anticipate Guest needs, and create a wardrobing experience.
Demonstrate product knowledge and sales techniques; maintain knowledge of promotions, payment and exchange policies, and security practices.
Achieve personal sales-per-hour, average sales, and net sales goals; contribute to store sales performance and business-builder and Guest-loyalty results.
Use the Sales Presentation Guide (SPG), build client relationships, recognize and communicate Guest levels, and support sales presentations and product education.
Plan sales goals with the Store Manager and lead by example through showmanship, customer service, and consistent leadership actions.
Identify recruiting opportunities and assist the Store Manager with recruiting and staffing needs.
Train, coach, motivate, and develop Teammates in sales, accountability, shift orientation, loss prevention, product presentation, and other assigned needs.
Support daily setup, training, impacting, and reviewing; use the Performance Tracker and complete department check-ins, calendar actions, and delegation worksheets.
Promote a positive floor culture, demonstrate dress-code and product standards, keep contact lists current, and help select and implement store education focuses.
Own and influence product presentation through zone ownership; delegate, demonstrate, and review zones with the Store Manager.
Monitor visual standards and checklists, identify merchandising opportunities, maintain a sized and shoppable sales floor, and ensure freight is displayed appropriately.
Use the Performance Tracker and anticipate product changes to improve visual results; maintain visual standards on the sales floor and in the backroom.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures and other store tools.
Recognize security risks and theft, follow loss-prevention guidelines, and correctly handle payments, returns, exchanges, and related procedures.
Maintain a clean, organized, shoppable store; complete scheduled shifts and cover shifts as needed; monitor store supplies and communicate merchandise-handling concerns.
Communicate policy violations and Teammate or Guest concerns promptly and confidentially to the appropriate management or Human Resources contacts.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies; handle markdowns, pulls, freight, recalls, and returns to vendors.
Build effective relationships with Corporate Office departments and assist the Store Manager with store operations and planning.
Assist the Store Manager in supervision, conduct interviews as needed, support leadership and team growth, give and receive feedback, and help resolve objections and problems.
Travel to and cover other stores within the district based on business needs.
Act as Store Manager in their absence and handle emergencies according to Company guidelines.
Perform other assigned duties and fulfill the company mission through customer service and a positive team spirit.