Assistant in Training

The Buckle, Inc.•Independence, MO

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. Assistant Manager is a progression from AIT and includes additional higher-level duties, though most duties are shared. The role focuses on sales generation and Guest service; Teammate recruiting, training, and development; visual merchandise management; store operations; and supervisory and leadership support. The position assists the Store Manager in supervising and may include travel to cover other stores within the District based on business needs. The Teammate regularly works in a retail store setting, where noise is usually moderate.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate effectively, and work collaboratively with Guests, Teammates, management, and Corporate Office departments.
Ability to meet sales and service standards and learn and demonstrate product knowledge, merchandising, store tools, and operating procedures.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel and cover other stores within the District based on business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; sitting is occasionally required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

Greet Guests, provide attentive service, answer product and store questions, recommend merchandise, and help Guests locate or obtain products.
Build Guest relationships and sales through product knowledge, showmanship, wardrobing, Guest loyalty, and suggestions tailored to Guest needs.
Meet personal sales-per-hour, average sales, and total net sales goals; support store sales performance and business builders.
Use the Sales Presentation Guide (SPG), plan sales goals with the Store Manager, and share knowledge of promotions, payment and exchange policies, and security practices.
Recognize Guest levels, ask for and remember Guest names, and communicate Guest needs and opportunities to the Team.
Recruit, train, coach, educate, and motivate Teammates; help lead daily setup, training, performance reviews, interviews, and development activities.
Assist the Store Manager with staffing, education focus, delegation, training needs, and execution of department and store business goals.
Demonstrate and coach sales presentation, denim showmanship, product education, dress code, and service standards.
Own and influence product presentation through zone ownership; delegate and review zones and projects with Teammates.
Maintain visual standards, floor sizing, freight presentation, and backroom standards; identify merchandising opportunities and recommend improvements.
Give store tours and use the Performance Tracker and other tools to identify and improve store performance.
Work a flexible schedule as business needs require, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Complete opening and closing checklists and scheduled shifts; cover shifts when needed and handle schedule changes professionally.
Follow Loss Prevention, security, payment, return, exchange, and other company policies; recognize and address security risks and thefts.
Execute and teach Point of Sale procedures and other store tools and processes.
Maintain a clean, organized, and shoppable store; complete markdowns, pulls, freight processing, recalls, and returns to vendors; monitor supplies.
Communicate merchandise-handling concerns, policy violations, and Teammate or Guest concerns to appropriate management or Human Resources in a timely and confidential manner.
Complete new-hire paperwork and tasks accurately and promptly in accordance with Human Resources guidelines and legal policies.
Establish effective communication with Corporate Office departments and provide guidance and feedback to non-sales positions.
Support Leadership, promote personal and store growth, give and receive feedback, solve problems, and uphold Buckle’s Commitment to Success, Code of Ethics, policies, procedures, and handbooks.
Act as Store Manager in the manager’s absence, including handling emergencies in accordance with company guidelines.
Travel to and cover other stores within the District based on business needs.
Perform other duties and special projects as assigned.