Assistant in Training

The Buckle, Inc.•Flagstaff, AZ

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational duties assigned by store management, including cashiering, displaying and pulling merchandise, completing register procedures, and routine facility cleaning. They work directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, although most duties are shared. The role focuses on delivering attentive Guest service and achieving sales goals; recruiting, training, coaching, and developing Teammates; maintaining visual and merchandising standards; and supporting store operations, inventory, loss prevention, scheduling, and leadership. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs. The Teammate regularly works in a retail store setting with a usually moderate noise level. Physical requirements include standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, talking and hearing, and the ability to lift and maneuver 50 pounds throughout the store and backroom. The role assists the Store Manager in supervising.

Requirements

High school diploma or GED; alternatively, one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Responsibilities

Greet Guests, provide knowledgeable and engaging service, recommend and locate merchandise, anticipate Guest needs, and build lasting Guest relationships.
Demonstrate product knowledge and showmanship; stay informed about promotions, policies, payment and exchange procedures, and security practices.
Meet personal and store sales goals, use the Sales Presentation Guide, support Guest loyalty and business builders, and partner with the Store Manager to plan sales goals.
Lead by example, maintain high standards, communicate Guest levels, seek feedback, and support store sales performance.
Identify recruiting opportunities and assist the Store Manager with staffing and recruiting needs.
Train, coach, motivate, and develop Teammates in sales, accountability, shift orientation, loss prevention, customer service, and other assigned positions.
Support daily setup, training, performance reviews, education focuses, department results, delegation, and leadership development.
Promote a positive floor culture, model dress-code standards, and maintain current Teammate contact and talent information.
Own and influence product zones; delegate, demonstrate, and review visual zones and projects with Teammates.
Ensure Teammates follow visual standards, the visual library, and weekly checklists; maintain appropriately sized and displayed merchandise on the sales floor and visual standards in the backroom.
Identify merchandising opportunities and recommend solutions to improve store performance and visual results.
Complete planning and store operations tasks, including opening and closing checklists, markdowns, pulls, freight, recalls, and vendor returns.
Execute and teach point-of-sale procedures; follow payment, return, exchange, and loss-prevention policies, including daily bag and purse checks.
Maintain a clean, organized, shoppable store; monitor supplies; and provide feedback about merchandise handling concerns.
Complete scheduled shifts and cover shifts as needed; handle schedule changes professionally and travel to cover other district stores based on business needs.
Communicate policy violations and Teammate or Guest concerns to appropriate management or Human Resources in a timely, confidential manner.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies.
Maintain professional relationships with Teammates and Corporate Office departments; provide feedback, conduct interviews as needed, problem-solve, and support store growth.
Handle emergencies in the Store Manager’s absence in accordance with company guidelines, and perform other assigned duties.