Assistant in Training

The Buckle, Inc.•Wausau, WI

4d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in creating an enjoyable shopping experience for Guests. The role combines sales, merchandising, and operational responsibilities, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT helps develop sales, recruit Teammates, train and motivate the team, and may act as Store Manager when the Store Manager is absent. Assistant Manager is a progression from the AIT role and includes additional higher-level duties; most duties are shared between the positions. The AIT provides attentive customer service, builds Guest relationships, supports sales goals and product education, and coaches Teammates in sales, service, and store standards. The role also contributes to recruiting, training, visual merchandising, inventory and store operations, scheduling coverage, and leadership. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs. The Teammate regularly works in a retail store setting with usually moderate noise.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate effectively, and work with Guests and Teammates.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the district based on business needs.
Ability to perform the physical demands of the role, including standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and lifting and maneuvering up to 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet Guests, provide engaging and knowledgeable service, identify their needs, recommend merchandise, and create a wardrobing experience.
Meet personal sales goals and contribute to store sales performance, guest loyalty, and business-builder results.
Maintain knowledge of products, sales, promotions, payment and exchange policies, and security practices; use the Sales Presentation Guide to support sales goals.
Build Guest relationships and client-based business, recognize and communicate Guest levels, and demonstrate strong service and product showmanship.
Plan sales goals with the Store Manager and demonstrate ownership of store sales performance.
Recognize recruiting opportunities and assist the Store Manager with recruiting for store staffing needs.
Train, coach, motivate, and develop Teammates in sales, service, accountability, shift orientation, Loss Prevention, and store standards.
Support daily setup, training, performance reviews, education focus, department goals, and delegated tasks using company tools and trackers.
Promote a positive floor culture, model the dress code, and communicate with fellow leaders and Teammates.
Lead and support visual merchandising, including zone ownership, visual standards, product displays, freight-to-floor execution, and store tours.
Maintain a clean, organized, and shoppable sales floor and backroom; identify merchandising opportunities and recommend improvements.
Work a flexible schedule and complete scheduled shifts, covering shifts when needed; travel to and cover other district stores based on business needs.
Use planners and complete opening and closing checklists; execute and teach point-of-sale procedures and other store tools.
Follow Loss Prevention, security, payment, return, exchange, ethics, and company policy requirements; recognize and respond to security risks and theft.
Complete markdowns, pulls, inbound and outbound freight, recalls, returns to vendors, and other inventory tasks.
Handle calls from the Corporate Office, maintain supplies, communicate merchandise handling concerns, and build effective working relationships with Corporate Office departments.
Communicate policy violations and Teammate or Guest concerns promptly and confidentially to appropriate leadership or Human Resources.
Complete new-hire paperwork and tasks according to Human Resources guidelines and legal policies.
Handle emergencies in the Store Manager’s absence according to company guidelines.
Assist the Store Manager in supervising and provide leadership support, feedback, interviews, problem-solving, and special projects as assigned.