Assistant in Training

The Buckle, Inc.•Portage, MI

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, although most duties and responsibilities are shared. The role focuses on delivering engaging Guest service and driving sales; recruiting, training, and developing Teammates; managing visual merchandise standards; and supporting store operations and leadership. The position assists the Store Manager in supervising and may require travel to cover other stores within the district based on business needs. The Teammate regularly works in a retail store setting with a usually moderate noise level. Physical duties include standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and speaking or hearing. The role occasionally requires sitting and requires the ability to lift and maneuver 50 pounds throughout the store and backroom. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the listed physical duties, including standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and speaking or hearing.
Ability to perform essential job functions satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Greet Guests, provide attentive and engaging service, answer merchandise questions, recommend and locate products, and anticipate Guest needs through suggestions and wardrobing.
Demonstrate product knowledge and sales presentation skills, share product and promotional information, and maintain knowledge of payment, exchange, return, and security procedures.
Meet personal sales-per-hour, average sales, and total net sales goals; contribute to store sales performance and business-builder goals, including fit appointments, Buckle credit card, and Guest Connect.
Use the Sales Presentation Guide daily, plan sales goals with the Store Manager, build Guest relationships, recognize Guest levels, and help expand Guest selections using available inventory and search tools.
Lead by example through showmanship, customer service, attentiveness, consistent leadership actions, and a willingness to seek and apply feedback.
Identify recruiting opportunities, assist the Store Manager with staffing and interviews, maintain talent contacts, and explain pay and Buckle benefits.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, loss prevention, sales presentation, product knowledge, denim showmanship, and non-sales positions.
Help select and implement the store’s education focus; participate in setup, training, impacting, and reviewing; use the Performance Tracker; delegate daily tasks; and complete department and weekly check-in actions.
Own and influence product presentation through zone ownership; assign zones and projects, demonstrate applicable tools, and partner with the Store Manager to delegate, demonstrate, and review the four zones.
Ensure Teammates follow visual standards, the visual library, and weekly visual checklists; maintain appropriately sized and displayed merchandise; and communicate merchandising opportunities and solutions to the Store Manager.
Maintain visual standards on the sales floor and in the backroom, give store tours, and identify changes that can improve visual results and overall store performance.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs; complete scheduled shifts and cover shifts when needed.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures; handle calls from the Corporate Office; and navigate store tools.
Recognize security risks and theft, follow loss-prevention guidelines including daily bag and purse checks, and apply policies for payments, returns, exchanges, and loss prevention.
Keep the store clean, organized, and shoppable; complete markdowns, pulls, freight, recalls, and returns to vendors; maintain supplies; and communicate merchandise-handling concerns.
Communicate policy violations and Teammate or Guest concerns promptly and confidentially to the Store Manager, District Manager, and/or Human Resources; follow the Code of Ethics, policies, procedures, handbooks, and applicable hiring paperwork requirements.
Support the Store Manager and Leadership Team, promote personal and store growth, give and receive feedback, maintain professional relationships, problem-solve, and handle schedule changes professionally.
Assist with planning across week, month, and year; establish communication with Corporate Office departments; handle emergencies in the Store Manager’s absence; travel to cover district stores as needed; and perform other assigned duties.