Assistant in Training

The Buckle, Inc.•Terre Haute, IN

3d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, provide leadership, and share responsibility for training and motivating the team. They act as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional high-level duties, although most duties and responsibilities are shared. The position focuses on sales generation and Guest service; recruiting, training, and developing Teammates; visual merchandise management; store operations; and supervisory and leadership support. The AIT helps maintain sales and service standards, coach Teammates, execute merchandising and operational processes, and contribute to store performance. The role may require travel to cover other stores within the district based on business needs. This role is performed in a retail store setting with usually moderate noise. Physical duties include standing, walking, handling merchandise, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and occasionally sitting. The position requires the ability to lift and maneuver 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate product knowledge, and support sales goals.
Ability to train, coach, motivate, and work effectively with Teammates and store leadership.
Ability to work a flexible schedule, including mornings, evenings, weekends, and specified holiday periods, based on business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to other stores within the district based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described for the role, including standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and occasionally sitting.
Ability to meet the position’s vision requirements, including close, distance, color, peripheral, and depth vision and adjustment of focus.

Responsibilities

Greet Guests and provide engaging, knowledgeable service throughout the store.
Recommend and locate merchandise based on Guest needs; suggest additional items and create a wardrobing experience.
Meet personal sales goals and contribute to store sales performance, Guest loyalty, and business-builder goals.
Use the Sales Presentation Guide and product knowledge to support sales presentations and improve Teammate performance.
Build Guest relationships, recognize Guest levels, and communicate Guest needs and opportunities to the Team.
Plan sales goals with the Store Manager and demonstrate ownership of store sales performance.
Identify recruiting opportunities and assist the Store Manager with recruiting and staffing needs.
Train, coach, motivate, and develop Teammates in sales, service, loss prevention, shift orientation, leadership, and non-sales positions.
Support daily setup, training, performance review, department goals, and execution of store education focuses.
Maintain current contact lists and help identify promising talent for the team.
Own and influence product presentation through zone ownership, merchandising assignments, and visual standards.
Partner with the Store Manager to delegate, demonstrate, and review the store’s visual zones.
Ensure the sales floor is appropriately sized and freight is displayed; identify merchandising opportunities and communicate recommendations.
Maintain visual standards on the sales floor and in the backroom, and conduct informative store tours.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on business needs.
Complete opening and closing checklists and scheduled shifts, and cover shifts when needed.
Follow loss-prevention, security, payment, return, exchange, and point-of-sale procedures; teach POS procedures as needed.
Maintain a clean, organized, and shoppable store; complete markdowns, pulls, freight processing, recalls, and returns to vendors.
Complete new-hire paperwork and tasks promptly and accurately in accordance with HR guidelines and legal policies.
Communicate policy violations and Teammate or Guest concerns to appropriate management or Human Resources in a timely, confidential manner.
Assist the Store Manager with store planning, corporate-office communication, supply inventory, and store operations.
Handle emergencies in the Store Manager’s absence according to company guidelines.
Support leadership, give and receive feedback, conduct interviews as needed, solve problems, and contribute to team and store growth.
Travel to and cover other stores within the district based on business needs.
Perform other duties and special projects as assigned.