Assistant in Training

The Buckle, Inc.•Cedar Falls, IA

4d•Onsite

About The Position

The Assistant in Training (AIT) supports Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The AIT works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position also shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. Assistant Manager is a progression from AIT, with additional higher-level duties; most responsibilities are shared between the roles. The AIT delivers attentive, knowledgeable Guest service; works toward individual and store sales goals; helps recruit, train, coach, and motivate Teammates; and supports visual merchandising, inventory presentation, and store operations. The role assists with supervising the store, may travel to or cover other stores within the District as business needs require, and handles emergencies in the Store Manager’s absence according to company guidelines. The position regularly involves working in a retail store setting with usually moderate noise. Physical duties include standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and occasionally sitting. The role requires the ability to lift and maneuver 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate product knowledge, and work toward sales goals.
Ability to train, coach, motivate, and work collaboratively with Teammates and store leadership.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the District based on business needs.
Physical ability to stand, walk, handle and feel objects, reach, climb or balance, jump, stoop, kneel, crouch or crawl, talk, and hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests and provide friendly, engaging, knowledgeable service throughout the store.
Answer questions about the store and merchandise; recommend, locate, and demonstrate products based on Guest needs.
Suggest additional items, create wardrobing experiences, and build client-based Guest relationships.
Maintain knowledge of products, sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average-sale, and net-sales goals; support store sales performance and business-builder goals.
Use the Sales Presentation Guide (SPG) to plan and achieve goals, and help improve Teammates’ sales presentations.
Plan sales goals with the Store Manager and demonstrate ownership of store sales performance.
Recognize Guest levels, ask business-driven and showmanship questions, and respond constructively to coaching and feedback.
Identify recruiting opportunities, assist the Store Manager with staffing needs, and maintain contact with potential talent.
Help train, direct, motivate, educate, and coach Teammates to meet accountability, shift-orientation, Loss Prevention, sales-presentation, and other training standards.
Participate in daily setup, training, performance review, and use of the Performance Tracker.
Maintain a positive floor culture, model the dress code, motivate Teammates to complete tasks, and support their development.
Coach denim showmanship and fit-card practices; support Guest loyalty and Guest-preferred relationships.
Develop results in assigned departments, complete mid-week check-ins, execute department-calendar actions, and track work on the Weekly Delegation Worksheet.
Partner with the Store Manager to select and implement the store’s education focus and help execute business segments.
Train and coach Teammates in sales and non-sales positions, and identify and follow through on training needs.
Own product presentation through zone ownership; recognize and assign zones and projects with learning goals.
Partner with the Store Manager to delegate, demonstrate, and review visual zones; ensure Teammates follow visual standards, library guidance, and weekly checklists.
Recognize merchandising opportunities, communicate recommendations, maintain a sized sales floor, and display new freight appropriately.
Use the Performance Tracker and anticipate product changes to improve visual results; maintain visual standards on the sales floor and in the backroom.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Use the planner and complete opening and closing checklists; execute and train others on these checklists.
Recognize security risks and theft, follow Loss Prevention guidance including daily bag and purse checks, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office and maintain a positive attitude in challenging situations involving Guests or Teammates.
Apply procedures for payments, returns, exchanges, and Loss Prevention; navigate tools on the company home page and provide guidance to non-sales positions.
Complete scheduled shifts and cover shifts when needed; keep the store clean, organized, and shoppable.
Give the Store Manager and Leadership Team feedback about merchandise handling, and report policy violations or concerns through appropriate channels promptly and confidentially.
Apply the company Code of Ethics, policies, procedures, and handbooks; complete new-hire paperwork and tasks accurately and promptly under HR and legal guidelines.
Plan store work on weekly, monthly, and yearly timeframes; complete markdowns, pulls, freight processing, recalls, and returns to vendors.
Maintain communication and relationships with Corporate Office departments, and monitor store supply inventory.
Handle emergencies in the Store Manager’s absence according to company guidelines.
Support Leadership, promote personal and store growth, maintain professional relationships with Teammates, conduct interviews as needed, solve problems, and manage schedule changes professionally.
Self-educate on company tools and share information; understand and administer Buckle Commitment to Success.
Travel to and cover other stores within the District based on business needs.
Fulfill the company mission through high customer service and a positive team spirit; perform other assigned duties and special projects.