Assistant in Training

The Buckle, Inc.•Texarkana, TX

3d•Onsite

About The Position

The Assistant in Training (AIT) supports Buckle’s mission to create the most enjoyable shopping experience possible for Guests. Working directly with the Store Manager and Leadership Team, the AIT performs sales, merchandising, and operational tasks; helps develop sales; recruits Teammates; and provides leadership. The role shares responsibility for training and motivating Teammates and acts as Store Manager in the manager’s absence. Assistant Manager duties are a progression from the AIT role, and most duties are shared, with additional high-level responsibilities specific to the Assistant Manager position. The position focuses on sales generation and Guest service, teammate recruiting and development, visual merchandising, store operations, and leadership. The AIT provides attentive service, builds Guest relationships, supports sales goals, trains and motivates Teammates, maintains visual standards and inventory presentation, and helps ensure the store operates safely and effectively. The role assists the Store Manager in supervising and may travel to cover other stores within the district based on business needs. This role is performed in a retail store setting, where the noise level is usually moderate. The job requires standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and lifting and maneuvering up to 50 pounds throughout the store and backroom. The schedule may be flexible and include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide customer service, communicate product knowledge, and work toward individual and store sales goals.
Ability to train, coach, motivate, and communicate effectively with Teammates and Guests.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to travel to and cover other stores within the district based on business needs.
Physical ability to stand, walk, handle and feel items, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests warmly, provide knowledgeable and attentive service, answer merchandise questions, recommend and locate products, suggest additional items, and create a wardrobing experience.
Maintain knowledge of merchandise, sales, promotions, payment and exchange policies, security practices, and product education; share this knowledge with the Team.
Meet personal sales-per-hour, average sales, total net sales, business-builder, and Guest-loyalty goals, and help improve store sales performance.
Use the Sales Presentation Guide (SPG), build Guest relationships and client-based business, recognize and communicate Guest levels, and support fit appointments, Buckle credit card, and Guest Connect.
Plan sales goals with the Store Manager, demonstrate ownership of store sales performance, and lead by example through showmanship, customer service, and attentiveness.
Recognize recruiting opportunities; assist the Store Manager with recruiting and staffing; maintain contact lists and help identify top talent.
Train, coach, motivate, and develop Teammates in accountability, shift orientation, Loss Prevention, sales presentation, product education, denim showmanship, and non-sales positions.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker; carry out department calendars and weekly delegation actions; and support business goals across store segments.
Partner with the Store Manager to select and implement the store’s education focus and delegate training throughout the week.
Own and influence product presentation through zone ownership; assign zones and projects, partner with the Store Manager on all four zones, and ensure visual standards and checklists are followed.
Identify merchandising opportunities, make recommendations, keep the sales floor sized and freight appropriately displayed, and maintain visual standards on the sales floor and in the backroom.
Use the planner and complete opening and closing checklists; execute and teach Point of Sale procedures and handle payments, returns, exchanges, markdowns, pulls, freight, recalls, and vendor returns.
Follow Loss Prevention guidelines, recognize and address security risks and theft, and maintain a clean, organized, and shoppable store.
Complete scheduled shifts and cover shifts when needed; work a schedule that may include mornings, evenings, weekends, and specified holiday periods.
Communicate merchandise handling concerns, policy violations, and Teammate or Guest concerns to appropriate management or Human Resources promptly and confidentially.
Complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies; maintain supplies and communicate with Corporate Office departments.
Handle emergencies in the Store Manager’s absence according to company guidelines and act as Store Manager in their absence.
Support leadership, give and receive feedback, conduct interviews as needed, solve problems, handle schedule changes professionally, and promote personal and store growth.
Travel to and cover other stores within the district based on business needs.
Perform other duties and special projects as assigned.