Assistant In Room Dining Manager

New York, Hotel. • Mandarin Oriental, NY

24d • Onsite

About The Position

Mandarin Oriental New York is seeking an Assistant In-Room Dining Manager to join its Food and Beverage team. Based in New York City, the role is responsible for the efficient operation of the In-Room Dining department and for meeting guest expectations for product quality and service while ensuring departmental standards and procedures are consistently followed. The position reports to the Senior In-Room Dining Manager.

The Assistant Manager supports the hotel’s service philosophy and culture, leads and supports assistant managers, order takers, servers, and minibar attendants, and oversees staff training, evaluation, and scheduling. The role also handles administrative work such as payroll, inventory, and stock replenishment; inspects service areas and landings; responds to guest needs; and coordinates special arrangements, group information, events, and promotions. Additional responsibilities include maintaining guest preference records, monitoring compliance and service standards, overseeing accurate order delivery and check settlement, developing forecasts, monitoring payroll, and revising departmental procedures as needed.

The position requires a flexible schedule that includes weekends and holidays, strong communication and organizational skills, the ability to manage multiple tasks, and a commitment to guest satisfaction. The role involves regular standing, frequent walking, occasional sitting, and lifting more than 25 pounds. The posted salary range is $66,400 to $72,500, commensurate with experience.

Requirements

• Reading, writing, and oral proficiency in English.
• Willingness to work a flexible schedule, including weekends and holidays.
• Maintain clean and healthy personal hygiene and grooming.
• Work in a safe, prudent, and organized manner.
• Ability to relate to guests and management at all levels.
• At least 2 years of Food and Beverage management or supervisory experience in a similar position at a luxury hotel property.
• Ability to handle multiple tasks at one time.
• Superior communication and organizational skills.
• Ability to consistently delight and satisfy guests.
• Ability to stand regularly, walk frequently, and sit occasionally; use hands to finger, handle, or feel; and talk or hear.
• Ability to lift more than 25 pounds.

Responsibilities

• Support the company’s philosophy, culture, service pillars, guiding principles, and D.E.L.I.G.H.T practices to promote guest satisfaction and the mission statement.
• Provide leadership and support to assistant managers, order takers, servers, and minibar attendants.
• Train, evaluate, and schedule Room Service staff.
• Perform administrative duties, including scheduling, payroll, inventory, and stock replenishment.
• Inspect Room Service areas, floors, and service landings to ensure service standards are maintained.
• Respond to guest inquiries and coordinate special arrangements; provide assistance, directions, and information to guests in public areas.
• Enforce hotel guidelines and policies and carry out disciplinary actions when necessary.
• Implement new menus and promotions, including holiday and special-event promotions.
• Provide instruction or guidance for guest and employee safety during fires or other emergencies.
• Attend pre-conference and post-conference meetings and conduct daily departmental meetings to engage and motivate staff.
• Manage event orders and special In-Room Dining events and junkets, ensuring timely delivery and appropriate setup and breakdown.
• Communicate group information and changes accurately and promptly to relevant hotel colleagues.
• Maintain an active system for recording guest history and food-and-beverage preferences.
• Audit checks when necessary and ensure guest orders, including amenities, are delivered promptly and according to company standards.
• Maintain compliance with FLHSS standards.
• Understand and follow laws and guidelines for beverage service.
• Maintain knowledge of the Reservation System and InfoGenesis POS system.
• Ensure menus are current, accurate, correctly spelled, clean, presentable, and appropriately distributed, with up-to-date descriptions.
• Assist with check reconciliation for voids, promotions, and discounted items, and ensure checks are settled honestly and accurately.
• Develop monthly forecasts, monitor departmental payroll, and review and approve departmental PAFs.
• Attend scheduled Food and Beverage meetings and revise departmental standards and procedures as necessary.
• Report suspicious persons or activities and hazardous or unsafe conditions to management.
• Perform other duties as assigned by the Director of In-Room Dining.

Benefits

• Learning and development programmes.
• Complimentary hotel nights and attractive room rates for colleagues and their loved ones through the MOstay programme.
• Health benefits and wellness programmes.
• Retirement plans that vary based on length of service and role.
• Competitive benefits package including health, dental, and vision coverage and a 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed