Assistant Housing Manager - Echo Cliffs

Tuba City Regional Health Care Corporation•Coppermine, Arizona

53d

About The Position

The Assistant Housing Manager manages Echo Cliffs housing and other assigned occupied properties and performs associated administrative duties. The role develops and communicates tenant directives within TCRHCC and Echo Cliffs housing policies, including those concerning occupancy, terminations, inspections, cleanliness, utility conservation, and property-related activities. The position supervises quarter maintenance personnel, including scheduling, performance evaluations, work-order oversight, and housekeeping services, and provides reports to the Housing Manager and Senior Leadership as requested. It also assists with screening and reviewing housing applications, selecting tenants, and determining monthly rental rates. The position oversees residential housing operations, maintenance, leasing, inspections, budgets, rental collections, relocation arrangements, and housing assignments. It works with internal committees and departments, utility vendors, and housing program partners, and supports contractor and short-term housing, Greyhills Apartments, and the KCILC independent elderly housing program. The role includes responding to emergency housing needs through an on-call schedule and carrying out required safety, PPE, and cleaning and decontamination procedures. The position requires a bachelor’s degree in business administration, engineering, construction management, or a related field; two years of property and/or housing management experience; experience with relocation and household shipping or moving expenses; maintenance personnel supervision experience; and customer service experience with tenant leaseholders. A current, unrestricted state driver’s license is required. Preferred or otherwise described qualifications include knowledge of Navajo Housing Authority compliance and self-monitoring policy and the duties of a Certified Voucher Specialist. The job also requires satisfactory screening, background and reference checks, fingerprint clearance, and physical examinations.

Requirements

Bachelor’s degree in business administration, engineering, construction management, or a related field.
Two years of experience working with property and/or housing management.
Demonstrated experience with relocation and household shipping or moving expenses.
Experience supervising maintenance personnel.
Demonstrated customer service experience with tenant leaseholders.
Current, valid state driver’s license without restrictions, maintained throughout employment.
Ability to maintain a flexible work schedule to meet tenant service demands.
Ability to communicate effectively and professionally, maintain positive working relationships, and prepare written reports, policies, and procedures.
Ability to comprehend and interpret written material; analyze problems, gather relevant data, and formulate solutions; plan and organize work; and work independently with minimal supervision.
Ability to exercise independent judgment on housing issues and ensure fair housing decisions in consideration of patient-care needs and accessibility.
Ability to work under stress, make decisions under pressure, manage altercations, handle competing priorities, demonstrate patience, adapt to shift work, and work alone or in close and crowded areas as required.
Successful completion of interviews, background and reference checks, fingerprint clearance requirements, physical examinations, and other required screenings.
Submit complete and accurate employment-related documents and information.
Wear required PPE and complete required cleaning and decontamination training and procedures.

Nice To Haves

Knowledge of Navajo Housing Authority Compliance and Self-Monitoring Policy.
Knowledge of and ability to perform the duties of a Certified Voucher Specialist.
Satisfactory employment performance and positive references addressing ethical standards, reliability, communication, professionalism, judgment, organization, and ability to perform the job’s essential functions.
No record of felony or misdemeanor convictions for fraud or dishonesty and no complaints regarding conflicts of interest, subject to required background checks.

Responsibilities

Maintain and update housing and property management policies and procedures; interpret housing policies, rules, and directives for tenants, with input from the CSSO.
Work with the Housing Committee, Recruitment/Retention Committee, Human Resources, and Facilities Department on tenant housing needs; attend Housing Committee meetings as a non-voting member and oversee meeting minutes, reports, actions, and agendas.
Supervise maintenance personnel, including recruitment, mentoring, coaching, professional development, work assignments, performance reviews, training needs, and appropriate responses to performance or conduct issues.
Plan, schedule, and assign work orders; conduct preventive maintenance and housing inspections; select staff for assignments and adjust work plans as priorities or staffing needs change.
Establish and maintain a 24-hour on-call schedule for emergency housing needs, respond to on-call pages as necessary, and maintain preventive maintenance schedules for housing equipment and systems.
Perform or recommend high-level repairs when required.
Ensure leases are signed annually and tenants continue to meet hospital housing criteria; assist the CSSO with enforcement of occupancy and pet policies; maintain housing requests and housing-unit files.
Coordinate upkeep and use of family housing assets, including maintenance, alterations, construction, painting, repairs, inspections, and supplies; conduct regular and pre- and post-assignment inspections.
Study family housing demands, turnover, and physical requirements and recommend resources and improvements to housing management.
Develop the fiscal-year budget and capital projects, work within budget guidelines, support annual financial audits and quarters financial activities, and participate in Annual Funding Agreement negotiations related to housing.
Reconcile NAIHS Quarters rental collections biweekly or monthly; maintain employee financial and rent-collection records; prepare Bills of Collections for delinquent accounts.
Coordinate relocation and shipment of new employees’ personal property under TCRHCC policy and perform shipping officer duties for government staff and Commission Corps personnel.
Manage short-term housing for contractors and locums and coordinate crash-pad assignments to prevent residency overlap and arrange preventive maintenance and housekeeping when units are unoccupied.
Assist with Greyhills Apartments housing assignments, lease endings, and resident concerns in coordination with the facility manager.
Coordinate utility services with providers and reconcile vendor services, invoices, and payment requests.
Update housing software annually and provide the CSSO and Assistant Housing Manager with an updated monthly housing list.
Evaluate and process KCILC housing applications, determine eligibility, calculate annual net income and monthly rental rates, and assist with tenant orientation, issues, move-ins, move-outs, and applicant recruitment.
Assist with developing and enforcing KCILC policies and procedures; coordinate and monitor the NHA Annual Compliance Audit and Annual Performance Reports; oversee the KCILC fiscal-year budget within budget guidelines.
Wear required PPE, complete safe donning and doffing, and dispose of used PPE appropriately.
Complete training for routine cleaning and decontamination of surfaces contaminated by communicable disease.
Perform other related duties as assigned or directed.