Assistant Housekeeping Supervisor

Homewood Suites Rochester•Rochester, NY

1d•$18 - $19•Onsite

About The Position

The Assistant Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Supervisor’s functions in their absence. The role supports daily housekeeping operations, staff training and performance, room inspections, maintenance coordination, and guest satisfaction at Homewood Suites Rochester.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and apply complex information and data from various sources to meet appropriate objectives.
Ability to maintain confidentiality of information.

Nice To Haves

Two to three years of progressive experience in a hotel or related field preferred.
College coursework in a related field is helpful.
Previous supervisory responsibility preferred.

Responsibilities

Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain key control.
Handle lost-and-found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders, forward them to Engineering, and follow up until completion.
Assist with training Housekeeping staff.
Ensure cleaning projects are completed twice a year.
Ensure overall guest satisfaction.
Conduct room inspections and retrain housekeepers to improve performance and correct deficiencies.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations, maximize productivity, and help identify and implement solutions to problem areas.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
Perform other duties as requested by management and maintain a warm, friendly demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law