Assistant Housekeeping Manager - $65,000 to $70,000 per Year

Salamander Hospitality, Llc • Aspen, CO

22d • $65,000 - $70,000

About The Position

The Assistant Housekeeping Manager helps lead the Housekeeping Department at Aspen Meadows Resort, ensuring guests receive attentive, courteous service and a clean, safe environment while managing expenses and service levels. The role oversees daily housekeeping operations, including staffing, assignments, room status, inspections, supplies, maintenance coordination, payroll, safety, and departmental opening and closing procedures.

The manager builds, trains, coaches, and holds housekeeping staff accountable to service and performance standards. They coordinate with other departments, respond to guest needs and concerns, manage special projects and requests, and may perform room attendant, laundry, houseperson, and public-area cleaning duties when needed. The position also supports hiring, performance evaluations, inventory and purchasing, preventive-care programs, and emergency response.

Work takes place in guest-facing and back-of-house areas, with workload varying according to hotel occupancy. The job requires frequent standing, walking, bending, reaching, and lifting; safe use of housekeeping equipment and cleaning chemicals; and flexibility to adjust schedules, cover shifts, and work varying hours, including weekends and holidays, as operational needs require. The posted annual salary is $65,000 to $70,000.

Requirements

• At least 2 years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree and at least 1 year of related experience.
• Supervisory experience is required.
• Proficiency in Microsoft Office Suite and Microsoft Teams.
• Strong verbal and written communication skills, including professional, courteous, timely, and accurate communication with guests, employees, and other departments.
• Ability to use a computer and smartphone, including opening, using, and closing applications and completing digital work tasks.
• Ability to clean guest rooms and public areas according to resort standards when necessary.
• Ability to maintain confidentiality and comply with company standards and regulations for safe and efficient hotel operations.
• Ability to maintain professional personal appearance and grooming, including wearing a nametag and pin.
• Regular attendance according to schedules that vary with hotel business needs.
• Attentive, friendly, helpful, and courteous demeanor toward guests, managers, and fellow employees.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to anticipate, prevent, identify, take ownership of, and resolve problems.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to understand and evaluate complex information and data from various sources and platforms.
• Ability to show initiative and anticipate guest or operational needs.
• Ability to work in a fast-paced environment and handle prolonged standing, walking, bending, reaching, and lifting.
• Ability to frequently lift, push, pull, and carry items up to 25 pounds, and occasionally move heavier items up to 50 pounds with assistance.
• Ability to frequently bend, stoop, kneel, and stretch while cleaning.
• Ability to move from the ground floor to a second floor with supplies when elevators are unavailable.
• Visual acuity to inspect cleanliness and detect imperfections, and ability to hear and respond to guest requests, alarms, and radios or devices.
• Ability to safely operate housekeeping equipment and handle cleaning chemicals and supplies in accordance with established safety standards.

Nice To Haves

• Experience with Opera, Profitsword, or Nuvola platforms.

Responsibilities

• Uphold Aspen Meadows Resort policies, brand standards, risk-management requirements, and guest privacy and security.
• Respond to guest requests, concerns, complaints, and accidents through relevant communication channels, and follow up to confirm satisfaction.
• Perform the daily duties of a Room Attendant, Laundry Attendant, Houseperson, or Public Areas Attendant when needed, including delivering requests and cleaning guest rooms and other spaces.
• Coordinate communication with Front Office, Guest Services, Engineering, Events, and Leadership.
• Adjust schedules, cover shifts, and work varying hours, including weekends and holidays, as operational needs require.
• Build, train, coach, motivate, and hold housekeeping staff accountable to performance and service standards; conduct interviews and performance evaluations as required.
• Prepare daily housekeeping boards and assignments, open and close the department, and run daily pre-shift meetings covering priorities, VIPs, requests, and safety topics.
• Carry and promptly respond to company radios and devices, maintaining professional communication and radio etiquette.
• Identify special projects, weekly focus initiatives, and operational improvements to enhance efficiency, cleanliness, guest satisfaction, and department performance.
• Assign, monitor, and adjust daily workloads for room, public-area, laundry, and house attendants, and verify completion.
• Maintain accurate room status in Opera, balance and clear room status nightly, resolve discrepancies, and advise relevant teams of inventory changes such as dropped rooms.
• Inspect guestrooms and public and back-of-house areas for cleanliness, condition, and standards; reinspect VIP rooms and assist with cleaning when necessary.
• Manage large turnarounds and special pre-arrival or in-house requests to meet timelines and quality targets.
• Identify operational issues, evaluate solutions, and take appropriate action to maintain smooth daily operations.
• Keep carts, closets, laundry, stairwells, landings, and service areas orderly; ensure supplies and spaces are secured at closing.
• Administer Lost & Found according to Aspen Meadows Resort policy.
• Secure, issue, and store supplies and amenities; maintain par levels, conduct monthly and quarterly inventory counts, and assist with ordering.
• Manage purchase orders and reconcile vendor invoices in coordination with Rooms and Accounting, keeping expenses aligned with budget and forecast expectations.
• Drive preventive CARE programs, such as floor care, deep cleans, and mattress rotations, and maintain detailed records.
• Maintain key control and department radios and devices; model proper radio etiquette and responsiveness.
• Create and follow up on maintenance work orders through Nuvola, monitor out-of-order rooms, and update relevant departments.
• Schedule staff to forecast and productivity targets; review hours, submit accurate and timely payroll with required documentation, and ensure team members take breaks.
• Enforce safety compliance and lead emergency responses according to resort and local procedures.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned to Salamander Hotels & Resorts and affiliated partner program standards; help clean when necessary.
• Help maintain and control housekeeping and guestroom equipment, facilities, and amenities.
• Provide required payroll documentation to Accounting and/or Human Resources.
• Recruit and interview candidates as required, follow company hiring procedures, and recruit, counsel, and evaluate employees as needed.
• Attend required hotel meetings and training, cross-train in other hotel areas, and participate in lateral department manager-on-duty coverage when required.
• Perform other duties as requested by management.

Benefits

• Medical insurance, with employee contribution, after 90 days of employment for full-time employees.
• Dental insurance, with employee contribution, after 90 days of employment for full-time employees.
• Vision insurance, with employee contribution, after 90 days of employment for full-time employees.
• Short-term disability coverage, with employee contribution, after 90 days of employment for full-time employees.
• Long-term disability coverage, with employee contribution, after 90 days of employment for full-time employees.
• Employer-provided Basic Life Insurance after 90 days of employment.
• Employer-provided Basic AD&D after 90 days of employment.
• 401(k) eligibility for full-time employees after 90 days; eligible part-time and on-call employees may participate after meeting the stated service-hour criteria.
• 401(k) match currently equals $0.50 per $1.00 of employee contributions up to 6%, with a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed